Senior purchasing specialist
Egyptian steel
مجموع سنوات الخبرة :16 years, 7 أشهر
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employees performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative and adjust existing work procedures and practices
• Confer and coordinate activities with other departments
Key Responsibilities: • Handling vessel operations ( Discharging/ Loading) and ensure all formalities are completed for Maersk vessels and other vessels cargo operated by 3rd party and vessels are berthing on arrival and sailing upon cargo completion
• Ensure all import cargo are discharged and all target cargo for loading including empty are loaded, and check with terminal and ensure all in order prior vessels sailing.
• Develop and maintain strong relationships with terminals and customers by making sure cargo is delivered in its timing without any delay.
Crew handling senior coordinator:
Key Responsibilities: • Responsible for handling recruitment for crew members on Vessel Maersk Ahram, through interviewing, analysis and evaluation.
• Responsible for auditing on crew members and salary transfer Plan.
Marketing and sales senior coordinator June 2011 - December2011
Alex Petro Company for petroleum services
Key Responsibilities: • Planning marketing research for the company and ways of development and achieving target
• Making good relations with other petroleum companies and exchange knowledge
• Introducing courses service in the company through professional consultants to be provided to companies perform development plan for its employees
• Monitor progress against performance
• Take prompt action to rectify under performance and drive high performance
• Improve and maintain the quality of customer service & sales by ensuring that reporting and monitoring is taking place
• Encourage the team to work together by creating a sense of collective responsibility, in order to achieve common goals
• Establish a clear course of action designed to achieve long or short-term goals
• To quickly gain a thorough understanding of products and services, as well as a working knowledge of office systems and procedures
• Provide effective communications and information with internal and external customers in an efficient and timely manner.
Customer service coordinator March 2008 - April 2010
Maersk Egypt shipping agency, Alexandria, Egypt
Key Responsibilities: • High customer satisfaction level and build excellent relationships with them.
• Ensure waiting time for customers to be achieved with no delay (30 min for import customers/45 min for export customers)
• Main biller for handling export customers through achieving outstanding performance in recording new waiting time (15 min)
• Ensure that all procedures developed & implemented are in line with Maersk's policies and executed.
• Build strong team work spirit with team members professionally and working under stress.
• Achieve the global targets of the customer satisfaction survey
handling bills and expenses.employees salary transfer
* MBA certificate in Arab Academy for science and maritime ( International trade track) ( 2013) * GPA: Very good
• TOYFEL ( American university) • ICDL course ( Word, excel, power point, access and Doss) • Writing mails etiquette and how to send mails in professional way.
❖ Alexandria University, Alexandria, Egypt Bachelor's degree in commerce (July 2006) (Accounting dept.) GPA: Pass ❖ Other Trainings and Certifications: