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smita nampalliwar, IT Project Manager

smita nampalliwar

IT Project Manager·Global Cloud Xchange

United Arab Emirates

Bachelor's degree, Computers and Information Science

Work experience

Total years of experience: 9 years, 8 months

IT Project Manager

September 2015 - January 2020

Global Cloud Xchange

Mumbai, India

I found this job using Bayt.com

September 2015 - January 2020

 Service offered MPLS, P2P, Internet services to Global clients (APAC, EMEA & US).
 Organizing Weekly calls with Customer & discussing on RAID i.e. Risks, Actions, Issues & Dependencies on projects & migration schedule.
 SSG process defines Project Lifecycle, Introduction to Project Team, Preparing Project Initiation Document (PID) & Customer guidelines.
 Managing end to end responsibilities, involving internal Stakeholders such as Account manager, Sales Manager, Bid Manager, Technical consultants, Technical Design Architect & Vendor.
 Arranging & Managing High Level meetings, Committee reviews on regular basis to provide updates on escalated issues in project.
 Having customer on-site experience. Presentation & conducting high level meeting.
 Prepares & publish Presentation during the Kick off customer meet consisting ----
 Project deliverables, Project plan, important pointers of Project Design document (PDD), Network Topology (current & proposed).
 Procurement of the required hardware, services with Suppliers, Customs to get the devices delivered at end customer site within the SLA.
Company industry:
IT Services
Job role:
Information Technology

Change Manager

March 2012 - September 2015

Global Cloud XChange – Reliance

Mumbai, India

I found this job using Bayt.com

March 2012 - September 2015

 Ensuring that all aspects of service delivery for our major clients is executed to the highest
 Level of quality, consistency and cost effectiveness, Client on time and in budget.
 Responsible for coordinating the stakeholders, required to deliver a Change Request raised by a
 Coordinating with vendors for smoother delivery of services.
 Ensuring that all Request for Changes (RFC) for infrastructure or service changes, raised
 internal or by external providers, are assessed, managed and controlled to a successful conclusion.
 Providing input and support as part of an account management team, this includes the Client Engagement Manager, NMC Manager and Technical consultant.
 Ensuring the necessary Request for Change (RFC) is raised for changes to the customer
 network or service due to infrastructure or service amendments (either improvement or fault related).
 Present the RFC to the Change Advisor Board (CAB) for authorization. Subsequently, to manage the communication and approval with the customer. Finally, during the implementation to ensure that the RFC proceeds as planned and follow up communication with the customer.
 Production of weekly / monthly reporting. Chair weekly Work in Progress (WIP) calls on
 Customer accounts, Expectations are managed and support.
Company industry:
IT Services
Job role:
Information Technology

IT Project Coordinator

May 2011 - March 2012

Global Cloud XChange- Reliance

Mumbai, India

I found this job using Bayt.com

May 2011 - March 2012

 Planning the install/migration of sites including Pilot and Co-location sites.
 Maintaining Rollout Schedule which is known as Bible of a Coordinator. It contains data which is used for implementing the project (like no. of sites, no. of equipment’s, hardware Maintenance, Billing dates & Quality check, etc.).
 Managing validation checks 3 days prior to the migration of customer’s site onto RGC network.
 Addressing weekly review conference calls with Global Project Managers Team to analyse the project flow and take necessary actions, if required.
 Organizing and Conducting Weekly Meetings, both Internal (among Project team) and External (Clients, vendors and suppliers).
 Completing the documentation so that the Transition of Client from Project to Business as Usual (BAU).
Company industry:
IT Services
Job role:
Information Technology

Customer Relationship Manager

June 2010 - May 2011

Intelecorp Software (I) Pvt. Ltd.

Mumbai, India

June 2010 - May 2011

• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions
• Develop and update client related reports
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer issues
Company industry:
Manufacturing
Job role:
Customer Service and Call Center

Education

Nagpur University

June 2010

June 2010

Bachelor's degree, Computers and Information Science

India

View attachment

Skills

Procurement
Expert
Procurement
Expert
Project Management
Expert
Project Management
Expert
Change Management
Expert
Change Management
Expert
Microsoft Excel
Expert
Microsoft Excel
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SAP
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SAP
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EXCEL
Intermediate
EXCEL
Intermediate
Research
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Research
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Project Implementation
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Project Implementation
Expert
Sales Process
Expert
Sales Process
Expert
Change Management
Expert
Change Management
Expert
Risk Management
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Risk Management
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Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Account Management
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Account Management
Expert
IT Service Management
Expert
IT Service Management
Expert
Microsoft Office
Expert
Microsoft Office
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Customer Support
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Customer Support
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data analysis
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data analysis
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Microsoft PowerPoint
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Microsoft PowerPoint
Expert
Vendor Management
Expert
Vendor Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Telecommunications
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Telecommunications
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Supply Chain Management
Expert
Supply Chain Management
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Strategic Planning
Expert
Strategic Planning
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Project Management
Expert
Project Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Procurement
Expert
Procurement
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Purchasing
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Purchasing
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IT Strategy
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IT Strategy
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Leadership
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Leadership
Expert
Report Preparation
Expert
Report Preparation
Expert
Project Planning
Expert
Project Planning
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BMC Remedy
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BMC Remedy
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Microsoft Word
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Microsoft Word
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Oracle Database
Expert
Oracle Database
Expert
Team Management
Expert
Team Management
Expert
Oracle CRM
Expert
Oracle CRM
Expert
SAP Inventory Management
Expert
SAP Inventory Management
Expert
IT Procurement
Expert
IT Procurement
Expert
Purchase Orders
Expert
Purchase Orders
Expert
Contract Negotiation
Expert
Contract Negotiation
Expert
CMDB
Expert
CMDB
Expert
Problem Management
Expert
Problem Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Reporting & Analysis
Expert
Reporting & Analysis
Expert
Contract Management
Expert
Contract Management
Expert
Project Coordination
Expert
Project Coordination
Expert
Business Analysis
Expert
Business Analysis
Expert
ITIL
Expert
ITIL
Expert
Agile Methodologies
Expert
Agile Methodologies
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Expert
Customer Service
Expert
Database Management System (DBMS)
Expert
Database Management System (DBMS)
Expert
tracking
Expert
tracking
Expert
Excel Pivot
Expert
Excel Pivot
Expert
cost analysis
Expert
cost analysis
Expert

Languages

English
Expert

Training and Certifications

Certifications
ITIL