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smita nampalliwar, IT Project Manager

smita nampalliwar

IT Project Manager·Global Cloud Xchange

الإمارات العربية المتحدة

بكالوريوس, Computers and Information Science

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 8 أشهر

IT Project Manager

سبتمبر 2015 - يناير 2020

Global Cloud Xchange

مومباي، الهند

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2015 - يناير 2020

 Service offered MPLS, P2P, Internet services to Global clients (APAC, EMEA & US).
 Organizing Weekly calls with Customer & discussing on RAID i.e. Risks, Actions, Issues & Dependencies on projects & migration schedule.
 SSG process defines Project Lifecycle, Introduction to Project Team, Preparing Project Initiation Document (PID) & Customer guidelines.
 Managing end to end responsibilities, involving internal Stakeholders such as Account manager, Sales Manager, Bid Manager, Technical consultants, Technical Design Architect & Vendor.
 Arranging & Managing High Level meetings, Committee reviews on regular basis to provide updates on escalated issues in project.
 Having customer on-site experience. Presentation & conducting high level meeting.
 Prepares & publish Presentation during the Kick off customer meet consisting ----
 Project deliverables, Project plan, important pointers of Project Design document (PDD), Network Topology (current & proposed).
 Procurement of the required hardware, services with Suppliers, Customs to get the devices delivered at end customer site within the SLA.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Change Manager

مارس 2012 - سبتمبر 2015

Global Cloud XChange – Reliance

مومباي، الهند

وجدت هذه الوظيفة عبر بيت.كوم

مارس 2012 - سبتمبر 2015

 Ensuring that all aspects of service delivery for our major clients is executed to the highest
 Level of quality, consistency and cost effectiveness, Client on time and in budget.
 Responsible for coordinating the stakeholders, required to deliver a Change Request raised by a
 Coordinating with vendors for smoother delivery of services.
 Ensuring that all Request for Changes (RFC) for infrastructure or service changes, raised
 internal or by external providers, are assessed, managed and controlled to a successful conclusion.
 Providing input and support as part of an account management team, this includes the Client Engagement Manager, NMC Manager and Technical consultant.
 Ensuring the necessary Request for Change (RFC) is raised for changes to the customer
 network or service due to infrastructure or service amendments (either improvement or fault related).
 Present the RFC to the Change Advisor Board (CAB) for authorization. Subsequently, to manage the communication and approval with the customer. Finally, during the implementation to ensure that the RFC proceeds as planned and follow up communication with the customer.
 Production of weekly / monthly reporting. Chair weekly Work in Progress (WIP) calls on
 Customer accounts, Expectations are managed and support.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Project Coordinator

مايو 2011 - مارس 2012

Global Cloud XChange- Reliance

مومباي، الهند

وجدت هذه الوظيفة عبر بيت.كوم

مايو 2011 - مارس 2012

 Planning the install/migration of sites including Pilot and Co-location sites.
 Maintaining Rollout Schedule which is known as Bible of a Coordinator. It contains data which is used for implementing the project (like no. of sites, no. of equipment’s, hardware Maintenance, Billing dates & Quality check, etc.).
 Managing validation checks 3 days prior to the migration of customer’s site onto RGC network.
 Addressing weekly review conference calls with Global Project Managers Team to analyse the project flow and take necessary actions, if required.
 Organizing and Conducting Weekly Meetings, both Internal (among Project team) and External (Clients, vendors and suppliers).
 Completing the documentation so that the Transition of Client from Project to Business as Usual (BAU).
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Customer Relationship Manager

يونيو 2010 - مايو 2011

Intelecorp Software (I) Pvt. Ltd.

مومباي، الهند

يونيو 2010 - مايو 2011

• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions
• Develop and update client related reports
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer issues
مجال الشركة:
التصنيع
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Nagpur University

يونيو 2010

يونيو 2010

بكالوريوس، Computers and Information Science

الهند

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