Customer Service Staff
Al Ansari Exchange L.L.C
مجموع سنوات الخبرة :7 years, 10 أشهر
Verifying and batching the transactions.
Dealing with the correspondent clients and banks.
Handling complaints related to remittances including non-receipts, amendments, cancellation and providing faster closure of complaints.
Updating customers, partner banks/agents about Al Ansari Exchange products, services and promotions.
Ensuring the information is accurately collected and entered into the system.
Maintaining personal work report in MS Excel.
Was primarily involved as an associate for Bank of America (US Customer). Job necessitated handling customer queries regarding their account status and extending sales support.
Using in-depth process knowledge to effectively resolve issues contested by customers.
Learned to perform under high work pressure with consistent quality.
Worked for Synchronous Technologies Inc. for the back end data processing. For activating sim card and mobile phone for U.S based clients. Verifying customer details like physical address, Social Security Number and the phone number in order to process the request successfully. Was among the first 30 to be recognized for maintaining high quality.
Major in Political Science. Was placed second division.
Successfully completed Political Science honours and was placed second division.