IT SUPPORT SPECIALIST
Federal Express Inc
Total years of experience :19 years, 9 Months
Daily System monitoring, Verify the integrity and availability of all hardware, server resources, systems and key process
>>Providing support to end users in troubleshooting and resolving Incidents, queries and Service Requests
>Laptop encryption and decryption
>Blackberry enterprise email configuration and support
>Providing technical and customer support for Desktop, Laptop, Printer and all IT equipment installed at site
>Provide software, hardware and network support
>Provide support in network problems and troubleshooting of LAN connectivity issues
>Configuring Microsoft outlook for end users and troubleshooting mail problems
>Installation and configuration of printing devices
>IPerforming troubleshooting of assigned tickets and resolve the problem as per SLA
>Responsible for streamlining the processes and handle standard administration functions, as required
>Perform responsibilities of managing the information technology system to meet strategic goals
---> implementing projects systematically and in a disciplined manner.
----> imparting technical level education to students of engineering
GOT FIRST CLASS IN ENGINEERING SCHOOL TOPPER IN 10 TH AND 12 TH STATE AWARD FOR MATHEMATICS FAIR HELD IN 1996
