Ticketing Agent
Qatar Airways
مجموع سنوات الخبرة :16 years, 5 أشهر
Job Dimensions
•Ensuring good quality service being provided to passenger.
•Determined availability of spaces on travel dates requested by customer .
•Provide maximum support to sales force to ensure increased awareness of the company.
•Maintained close liaison with customers on issues relating to bookings.
•Monitored and communicated about the schedule changes and flight cancellations
•Handled internal and external calls, offering the highest level of customer service
•Being a FFP coordinator, handling Q LAS, collecting FFP membership cards and sending to the concerned department on weekly basis,
•Handling award ticket request and award upgrade request through Q Las system
•Enrolling maximum customers to our FFP program me.
•Handle all reservation and sales related queries and liaise with the relevant departments at head office if required.
•Provide reports on daily loads, etc to sales force to keep them updated of the load situation
•Handle and entertain all reservation and technical queries from trade, Handle STPC and MEDA cases
.
•Monitoring and clearing Queues in prompt manner.
•Control cash flow to ensure that the sales report is closed on time .
•Issuing EMD’s for Oryx Lounge, Group Forfeit and transfers, Rush Fees, Excess Baggage, and Downgrading.
•Updating agents about newly introduced fares, knowing there concerns about fare, finding out the reason why business being diverted
Job Dimensions
•Handling reservation and ticketing.
•Ensuring prompt and quality services to walk in passengers.
•Handling groups daily follow ups and ensuring to metalize the group
•Develop and maintain a regular pattern of sales calls.
•Making report for OAL fare comparison and liaising with the concerned departments.
•Perform single and group bookings as requested
•Process customer courteously and in accordance with booking and ticketing service standards.
•Answered telephone inquiries about arrival and departure times and flight schedules
Job Dimensions
•Perform seat reservation transaction for walk-in and phoned customer requests
•Regularly monitored GDS queues.
•Booking were made through Galileo CRS.
•Daily sales calls to Travel Agents
•Getting round the world fares from fare sheet and manually updating fares in to the PNR.
•Giving accurate response of the penalties enquires by the travel agents/customers.
Trivandrum International Airport
Job Dimensions
•Handling free flow check-in counters.
•Queue Clearing
•Clearing Baggage for the passengers
•Handling passengers at boarding point
•Assisting passengers at Departure and Arrival hall.
•Filling complaint on baggage missing cases.
•Clearing Hum, Stecture and Wheel Chair cases.
•Handling VIP passengers
NCERT Syllabus).
NCERT Syllabus).
NCERT Syllabus).