Sneha Thomas

• Managed end-to-end air export shipment lifecycle for 30+ shipments per month — AWB preparation, HAWB issuance, cargo build-up
coordination, and departure confirmation for domestic and international freight.
• Served as primary client contact for 20+ active export accounts — provided real-time ETD/ETA updates and exception handling, maintaining
95%+ client satisfaction rate across all touchpoints.
• Coordinated with 10+ airlines, IATA cargo agents, customs teams, ground handlers, transporters and warehouses — achieved 92% on-time
departure rate.
• Prepared and verified 100+ export documents monthly including AWB, HAWB, Commercial Invoices, Packing Lists, Shipping Instructions and
Certificates of Origin (COO) with 99% documentation accuracy.
• Coordinated export customs clearance including Shipping Bill filing on ICEGATE, tracking of Let Export Order (LEO), and liaison with customs
clearing agents — achieved zero LEO rejections across 8 months of operations.
• Tracked shipments via airline portals and freight management systems — reduced delay escalation rate by 20% through early exception
identification and client notification within 2 hours.
• Supported Business Development team with 50+ competitive air freight rate confirmations and client quotations per month — directly contributed
to 15% improvement in quote-to-booking conversion rate.
• Assisted in acquiring 5+ new export accounts by preparing freight proposals and trade lane rate comparisons — contributing an estimated Rs. 8
lakh in annualised revenue.
• Maintained 100% CRM data accuracy across 20+ client records — shipment logs, complaint resolutions and feedback summaries submitted
within 24 hours of each interaction.
• Monitored SLA compliance across 30+ active shipments weekly — achieved 97% SLA adherence rate and reduced escalation response time by
30%.
• Handled customer complaints and operational issues — coordinated with operations, documentation and customs teams to resolve shipment
related concerns within agreed turnaround times.
• Prepared weekly shipment follow-up reports, customer service performance summaries and exception logs for management review.

• Processed and verified 50+ vendor invoices per month — managed end-to-end Accounts Payable operations including invoice receipt,
verification against purchase orders, approval workflow and payment support with 100% accuracy.
• Verified Goods Receipt Notes (GRN) against supplier invoices and purchase orders across 3 branches — maintained zero payment
discrepancies throughout the 3-month engagement.
• Executed financial data entry for 200+ transactions per month — maintained accurate monthly expense statements, petty cash records and
supporting schedules with zero reconciliation errors.
• Coordinated with 5+ internal departments and branch offices for invoice clarifications and document follow-ups — reduced pending invoice
resolution time by 25%.
• Managed petty cash handling, expense recording and periodic reconciliation — ensured compliance with company financial controls and timely
submission of monthly expense reports.