Research Analyst
Nielsen
Total years of experience :3 years, 6 Months
•Working as Research Analyst from Jan 2014 - Till Date
•Handling the Business to business projects with clients
•Support strategic plans of the company by providing research information
•Calling to the respondents for quality check of the employees for their work delivered
•Handling Mystery shopping projects of the clients
•Analyzing, Editing and documentation of the data
•Provide training to new employees in my team
•Worked as a Team Leader from Sep 2011 - Sep 2013 Sr. Customer Service Advisor
•Handled both outbound and inbound calls for Insurance companies
•Worked with India First Life Insurance Company & Max life Insurance Company from mediation of Genpact company
•Ensured customer satisfaction by instantaneous trouble shooting; effectively handled escalation calls
•Answered all customer enquiries regarding insurance policies accurately, consistently, and with confidence: provide information on customer queries vis-à-vis insurance package
•Dealt competently with customer complaints and take all possible action to resolve the issue to the customers' full satisfaction
•Provided a high level of customer service and professionalism
•Managed a team which consisted of Customer Service Officers/Sr. Customer Service Officers; with a Span of control of 30 employees
•Provided regular feedback based on CQM and ensured that the client SLA’s are met
•Meeting day-to-day targets
•Trained and mentored the new joiners with client-specific requirements during OJT to facilitate quality and conversational pattern
•Did documentation of day to day targets and achievements records, etc.
From Sep 2011 - Oct 2012
•Achieved perfect score on all quality monitors proven track record of functioning in teams with multiple service offerings and consistently exceeded expectations
•Handled calls for India First Life Insurance Company
•Performed well and rewarded by 3 Bronze awards
From Oct 2012 - Sep 2013
•Handled process for Max life Insurance Company
•For performance rewarded by 2 Bronze awards
•From the client rewarded by the 1st prize for Call Quality standard
• Presented a paper in National Level Student Technical Paper Presentation organized by CMR College of Eng. & Tech., Hyderabad on “Sustainability through Packaging” and received 2nd prize. • My participation in National Level Student Technical Paper Presentation organized by St. Marry College, Hyderabad on “Corporate Governance in India”. • My participation in National Level Student Technical Paper Presentation organized by Sri Nidhi College, Hyderabad on Corporate Crimes in India. • Received 1st prize in Essay competition in X standard at inter school and college competition held in Hyderabad. • Participated in many cultural activities at school and college level.
I completed Bsc with Biotechnology & Microbiology. I passed with distinction. I am very good in practicals can do with perfection. I took in take training in Microbiology at Vijaya Dairy learnt about Milk processing.