team leader/HR assistant
Burger King
Total years of experience :12 years, 4 Months
Making sure that the quality of the product and service provide by the team is upto the brand standard.
•Training and the development of the new staff.
•Completing paperwork related to the shift.
•Managing the team of about 9-13 staff, allocating every staff their respective tasks.
•Communicating targets clearly to the team and working towards achieving them.
•Handling complaints both by the staff and customers.
• Handling the cash.
•Ordering the stock.
•Making sure all legal documents related to the employee are upto date.
•Dealing with staffing issues and conducting timely appraisals and performance reviews.
Achievements:
•All audits passed.
• Maintain quality relationships with clients, remaining available to offer support.
• Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.
• Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client.
Worked as Sales In charge and gained experience in providing the best customer service as a team.
Duties included:
•Maintaining sale stock.
•Handling cash and card payments.
•Provide customer satisfaction by answering queries from customers and dealing with customer complaints.
•Making sure the duties are carried out properly and providing help if required.
•Helping in the training and development of the staff.
•Motivating employees to reach the target sales.
Achievements:
•Mystery Shopper Scores: 100%and 96% with exceptional service.
•All audits passed.
and had gained valuable and useful sales experience of working in promotions all around London.
Duties Included:
•Promoting sales.
•Receive customers pleasantly, understand their needs and providing products accordingly.
•Ensure excellence in customer service and resolve grievances of walk-in customers.
•Convincing and selling products to the customers.
•The work is target driven and so often have to work under pressure that too without compromising quality of service.
•Assisted the other staff in taking orders.
•Manage customers complaints and feedback for constant improvements.
Interaction with the customers directly and deal with their problems.
•Finding out customers exact needs and expectations by discussing different offers through friendly conversation.
•The most important part is to provide the best customer service to encourage repeat purchase.
Projects Worked:
•A Prototype of a Web-based application for a football club to manage their stewards and matches. It was a netbeans project connected to a database. This required an online system for the Stewards to look for the details of available matches to work and administrator to update the details of the upcoming matches. Every person had a different login and could only access the information that is allowed to them to see. (Tools used: Netbeans, Microsoft Access, Smartdraw).
•Project on Laptop Selection considering their weighted scoring model and Total cost of ownership. It also had a scheduled Gantt chart for the activities to be followed during the development cycle. (Tools used: Microsoft excel, Presentation with Microsoft PowerPoint).
•Design and implement a prototype of a distributed information system for a national racquet and health club. This distributed information system was a 3-tier architecture supported with an ERD (Entity relationship diagram), Relational schema, Deployment diagram and Use-case diagram. The system had 3 types of users and was implemented in such a way that functionality of the user was shown according to their login type. (Tools used: C#, Smartdraw, MS Access).
•Designing a prototype of Database for equipment hiring company. This was purely a MS Access project. It had entity relationship diagram and relational schema. It was based on the queries in MS Access which required to get the collective information out of various data tables. (Tools used: MS Access and Smartdraw).
•Doing requirement analysis as a project in the Final year(1st semester). Preparing a rich picture, use-case models, primary and secondary scenarios. (Tools included: Smartdraw).
•Strategic evaluation documentation of boots UK as project in Final year(1st semester). This consisted of SWOT analysis, PEST analysis, SOSTAC in detail.
•Developed an android mobile application i.e. Image Comparison tool as my final project. (Tools used: Xamarin(platform for mobile applications), C#, SmartDraw).
•All these projects were done with a detailed documentation using Microsoft Word.
in
in
Upper Second Class
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