Senior Business Analyst
Dubai Health Authority
Total years of experience :19 years, 9 Months
1- Meeting Business User to collect information needed to automate manual services.
2- Write Business Case study which containing financial comparing.
3- Write Feasibility Study.
4- Write Business User Requirement.
5- Dubai Municipality CRM Business Analyst, With good knowledge in CRM Call Center Work Flow
More information in my CV
1- Meeting Business User to collect information needed to automate manual services.
2- Write Business Case study which containing financial comparing.
3- Write Feasibility Study.
4- Write Business User Requirement.
5- Dubai Municipality CRM Business Analyst, With good knowledge in CRM Call Center Work Flow
i work with Dubai Municipality as a Business support engineering as a out source employee but main cotract with Experts Computer Consulting Company, i work already with E-Goverment departemt im responsible about some of E-services ( customer suporting and Bus. analysis )
work for one year as a computer techer ( icel subject )
ICDL, MOUS and Crystal Reports XI instructor and i still work with them and i take ICDL + MOS certificate, and during my job with NHT I Give training for many companies like ( Qatar Gas, Aspire Academy, WeatherFord, Qatar Islamic Bank, Q-Tel, Al-Jaidah Motors, First Finance, Family Affairs, Dolphin, Qatar Army, Information Technology Center / Youth General Federation, RasGas and Professionalism Committee)
and also im a have a CTP certificate
I work with them as supporting in (AL_MEZAN FOR GENERAL ACCOUNTTING) which includes general finance and control system for store, banking system includes tracking of cheques, payable paper, personal phonebook and many other operations.
i worked as OCP instroctor and ORACLE programer
i finish my university in the first semester and i take a good degre , from applied science university ,i take in this four years many training like (visual basic 6 , maintainance , OCP )
