IT Support/Infrastructure Engineer
Adani Yangon
Total years of experience :6 years, 9 Months
● Responsible for installation, and configuration of computer hardware operating systems and
applications
● Participated in designing, planning, and managing IT infrastructure both on cloud and
On-premise
● Led a team of junior IT support engineers in providing first-line and second-line technical
support for over 300 end-users across various departments
● Management, administration, and configuration of Computers, Cisco switches, Cisco routers,
Microsoft Windows Server 2019, Ubuntu Linux Server, Office 365, Azure cloud, and
organization’s software systems
● Troubleshoot and resolved technical issues related to software and hardware
● Maintained network infrastructure and resolved different infrastructure issues proactively
● Supported all corporate IT services, ranging from desktop engineering through on-premise,
cloud, storage, SAAS products, and network connectivity as well as providing an escalation
point for support
● Handling tickets through the Service Now portal
● Escalated complex IT issues to Adani Head Office and documented resolution procedures for
future reference
● Preparation of documentation for the work plans, Infrastructure related design, and
configuration management
● Worked closely with the team on periodic software updates, security patches, and new
changes to be compliant with company information technology policies
● Worked closely with IT Head and the team regarding technical planning and implementation
of projects to ensure timely and satisfactory delivery
● Responsible for installation, and configuration of computer hardware operating systems and
applications
● Oversaw day-to-day IT operations, ensuring the smooth functioning of all systems and
networks
● Implemented a monitoring system that tracked the health of Azure resources leading to a
decrease in downtime
● Monitored the malware and network delay to identify any irregularities within the
organization using Sophos Firewall & Sophos centralized endpoint solution
● Ensured the Postgres database is adequately backed up and able to be recovered in the
event of failure
● Provided technical support to staff members as needed based on the tickets
● Managed stocks of IT equipment, consumables, and supplies
● Worked together with the IT manager to set up IT Policies to run within the organization and
day-to-day management of the customer data
● Trained organization staff to be familiar with the software, and aware of threats, viruses, and
malware
● Responsible for overall IT Infrastructure and Software Implementation Support
Key Responsibilities:
• Responsible for installation, operation, and maintenance of different industries IT Infrastructure projects
• Ensured network efficiency and availability for critical IT infrastructure of different industries
• Installed, configured, and maintained Cisco Switches, FortiGate and Checkpoint appliances, Polycom Video Conferencing, Dell & HP Servers, Windows Server, Ubuntu Server for different customers requirements
• Performed backups, troubleshot, and resolved problems for servers associated with a VMware virtual infrastructure
• Implemented wireless system using Cisco Aironet 18XX series and Cisco WLC
• Designed, implemented, and maintained VPN tunnels to remote offices
• Implemented security policies on firewall appliances as required
• Troubleshoot operational tasks including solving VPN, switching, and routing issues
• Coordinated and escalated to seniors upon higher-level support requirements
• Carried out network performance monitoring, planning, and troubleshooting
• Developed and maintained network and server documentation, SOP, SOW, and WCC for customers
• Participated in different client projects, installation, migration, maintenance, and onsite support
Studied Electronic Communication, Networking, Computer Architecture, Hardware Programming