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Sofiane Labed,  Sales Team Lead

Sofiane Labed

Sales Team Lead·7waysconsult

Algeria

Master's degree, RF, Microwave and Terahertz Engineering of Wireless systems

Work experience

Total years of experience: 4 years, 5 months

Sales Team Lead

May 2024 - Present

7waysconsult

Saint Petersburg, Russian Federation Remote

May 2024 - Present

As a Sales Team Lead, I manage and guide a high-performing team to achieve ambitious results through strategic leadership and data-driven approaches. I develop and implement effective sales strategies, coach and mentor team members in closing and negotiation skills, and oversee key client relationships. Passionate about empowering my team, I focus on fostering a culture of excellence and delivering outstanding customer experiences while consistently exceeding sales targets.

Company industry:
Call Centers & Customer Care Outsourcing

Sales Team Lead

January 2024 - Present

7WaysConsult

Saint Petersburg, Russian Federation Remote

January 2024 - Present

• Led and mentored a team of 5 sales representatives, consistently surpassing revenue goals.
• Increased quarterly team revenue by 30% through targeted coaching and optimized pipeline
management.
• Managed strategic client relationships, negotiated high-value contracts, and expanded key accounts.
• Implemented structured sales training on prospecting, objection handling, and closing techniques.
• Streamlined CRM workflows and reporting dashboards using Salesforce to improve visibility and
efficiency.

Company industry:
Administration Support Services

Regional Senior Retention Manager

September 2023 - April 2024

7waysconsult

Saint Petersburg, Russian Federation

September 2023 - April 2024

As a Senior Regional Manager in Customer Retention, I lead a high-performing team to consistently exceed retention targets. I drive customer satisfaction through quality coaching, improved service processes, and data-driven strategies. I’ve designed training programs that boost team efficiency, led customer engagement campaigns that increase revenue and strengthen relationships, and launched reactivation campaigns that bring back inactive customers. Passionate about empowering my team, I focus on excellence and delivering

Company industry:
Call Centers & Customer Care Outsourcing

Regional Senior Retention Manager

January 2023 - January 2024

7WaysConsult

Saint Petersburg, Russian Federation

January 2023 - January 2024

• Led team of 54 operator to reduce churn and strengthen customer loyalty
• Led account recovery campaigns that successfully reactivated 22% of inactive customers.
• successfully maintained a customer retention rate above 85% by improving our proactive support
strategies.
• Collaborated with technical teams to deliver tailored solutions, increasing overall customer
satisfaction.

Company industry:
Administration Support Services

Technical Support Team Leader

September 2022 - August 2023

7waysconsult

Saint Petersburg, Russian Federation

September 2022 - August 2023

As a Technical Support Team Lead, I supervised a team of 5 specialists and ensured smooth daily operations by organizing tasks and monitoring workflow. I provided guidance on complex technical cases, introduced process improvements to enhance efficiency and reduce errors, and helped maintain a productive and positive team environment. I was also responsible for training new team members, overseeing their development with the tools and systems used, and preparing regular performance and service-level reports for management.

Company industry:
Call Centers & Customer Care Outsourcing

Technical Support Team Lead

January 2022 - January 2023

7WaysConsult

Saint Petersburg, Russian Federation

January 2022 - January 2023

• Supervised a team of 5 technical support specialists, ensuring SLA compliance.
• Managed escalation of complex technical issues, maintaining high client satisfaction.
• Introduced operational improvements reducing errors and increasing service efficiency.
• Trained new employees on CRM systems, troubleshooting, and service standards.
• Produced performance analytics reports for senior management.

Company industry:
Administration Support Services

Education

Saint-Petersburg State Electrotechnical University 'LETI'

July 2022

July 2022

Master's degree, RF, Microwave and Terahertz Engineering of Wireless systems

Russian Federation

Saad Dahlab University of Blida 1

July 2019

July 2019

Bachelor's degree, Space Telecommunications

Algeria

Skills

BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
PROSPECT MANAGEMENT
Intermediate
PROSPECT MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic
Beginner
English
Beginner
French
Beginner

Hobbies

  • Swimming
    practicing sports to maintain a healthy and active lifestyle, traveling and discovering new cultures, which broadens my perspective and enhances my adaptability. continuously learning new skills.