Soha Fadl

Senior Translator and Creative Writer and Editor at Advanced Real Estate Services

• United Arab Emirates - Abu Dhabi
• July 2022 to April 2024

 Creating Arabic content and captions for ADRES social media platforms,
including their three projects (DARI, THINKPROP, and QUANTA).
 Creating Social media contents for Instagram, LinkedIn and Facebook with
different content variations.
 Creating the Arabic content for the company's website.
 Translating the real estate courses, Courses Descriptions and Exams of
ThinkProp Real Estate Institute.
 Writing compelling content for print, web, product packaging, advertising,
and marketing materials.
 Collaborating with designers and creative teams
 Creating Arabic content for new services releases, including user manuals,
videos, release notes, and Knowledge base.
 Translating and creating Arabic content for Marketing Campaigns,
including Emailers, Banners, promotional video scripts…etc.
 Working with the operations team to enhance efficiency and workflow of
contents.
 Writing a variety of copy, including feature articles, biographies, press
releases, and staff position descriptions.
 Collaborating with all departments to develop and implement tactics to
increase visibility throughout various social channels.
 Editing and proofing all documents pertaining to the website and Social
Media Platforms.

Senior Translator, Content Writer and Administrative Assistant at Advanced Real Estate Services

• United Arab Emirates
• July 2022 to April 2024

Translator at Expo 2020 Dubai

• United Arab Emirates - Dubai
• March 2020 to April 2022

 Translating material that is passed by the senior management for both
internal and media use into Arabic, English and French.
 Translating Press releases, Web stories, Factsheets, social media captions
and Newsletters into Arabic, English and French.
 Reviewing and proofreading other documents such as guidebooks, website,
mobile apps, reports in Arabic and French.
 Writing material for the Arabic content that helps tell Expo 2020 Dubai’s
story, while maintaining the style of Expo.
 Generating positive press coverage of Expo 2020 Dubai.
 Conducting the research needed to produce material coordinating with other
departments to fulfil the tasks in a timely manner.
 Generating positive press coverage of Expo 2020 Dubai.
 Helping oversee effective coordination and management of delivery by
agencies and other teams.

Translator and Client Relations Executive at Wahed Invest DMCC

• United Arab Emirates - Dubai
• November 2018 to February 2020

 Translating Wahed Invest’s Website and Mobile Application from English
into French and Arabic.
 Translating all company's legal documents such as client agreements,
privacy policy, disclaimers and terms and conditions.
 Translating all Marketing materials, press releases and teasers from English
into French and Arabic and vice versa.
 Assisting the Support Team and translating the customers' Emails from
French and Arabic into English and vice versa.
 Responding promptly to customer inquiries and complaints in English,
Arabic, French, Italian and Spanish.
 Providing guidance to clients on the firm’s operations and other related
areas.
 Transferring customer queries to appropriate business areas.
 Overseeing, improving and contributing to client support operations in an
Information Technology industry.
 Coordinating with teams on a daily/weekly basis.

Sales Support, Customer Relations Executive & Administrative Coordinator at Air Arabia Egypt

• Egypt - Alexandria
• May 2017 to July 2018

 Providing Administrative and secretarial support to the CEO.
 Effectively oversee and organize the executive's calendar to ensure time is
utilized optimally and appointments, meetings, and events are scheduled
efficiently.
 Taking proactive measures to manage any scheduling conflicts or
necessary adjustments.
 Preparing meeting agendas, documents, and presentations beforehand.
 Providing Administrative and secretarial support to the Head of commercial
department and Sales Managers.
 Assisting Egypt sales Team by lending timely sales support.
 Generating & analysing reports related to Egypt sales for the Managers &
sales executives to take timely action.
 Handling coordination and logistics for both internal and external events,
meetings, and conferences
 Handling customers complains and enquiries, registering all details on CRM
system and replying to customers
 Taking the minutes of all sales meetings, preparing them in Word sheet or
PowerPoint presentations and sending them to the concerned employees.
 Preparing & delivering timely Email/ Fax broadcast to distribution channels
updates about Air Arabia products and services.
 Handling groups booking and materializing group’s request.

Operations & Training Coordinator and Administrative Executive at Air Arabia Egypt

• Egypt - Alexandria
• November 2014 to April 2017

 Providing administrative support to all pilots to ensure all regulations are
met as per ECAA (Egyptian Civil Aviation Authority).
 Attend meetings, record minutes, and ensure timely distribution and
follow-up on action items.
 Managing both physical and digital files, ensuring they are organized and
readily accessible while maintaining the confidentiality of sensitive
information for the entire team.
 Coordinating all logistical arrangements for pilots (Trainees) and
instructors, including travel (if necessary), accommodation, technical needs,
and training-specific details.
 Preparing all pilots' files and materials concerning their licenses,
certificates, training and courses.
 Getting all approvals for Air Arabia Egypt Flights schedules, Cancellations
and Extra flights from The Egyptian Civil Aviation Authorities (ECAA).
 Keeping a record for all documents and approvals related to the Operations
and Safety departments.

Airport Customer Service and Sales & Traffic Agent at Turkish Airlines

• Egypt - Alexandria
• May 2012 to September 2014

 Handling All Flight Operations at Airport during Check-in, Fueling and
Boarding Procedures.
 Providing secretarial and administrative duties to the Airport Services
Manager by responding to external/internal correspondence, taking minutes
of meetings and screening incoming telephone calls where appropriate.
 Creating and maintaining appropriate record and filing systems for easy
retrieval and proper maintenance of records.
 Preparing the daily and monthly reports and PowerPoint presentations about
Turkish Airlines and its Services and offers.
 Achieving the highest percentage of on time departure as an airport
customer service agent.
 Helping company in establishing an excellent record of customer service
and assisting in maintaining.
 Handling Baggage Lost & Found Files and Creating alternatives for the
delivery of delayed baggage for incoming passengers.
 Assisting in the preparation and completion of pre and post flight
documentation and statistical information.

Airport Customer Service and Ticketing Agent at Air Arabia Egypt

• Egypt - Alexandria
• July 2010 to April 2012

 Performing an efficient pre-flight check, passenger/baggage check-in,
validating travel documents, handling revenue documents etc.
management with emphasis on passengers requiring special service.
 Responsible for meeting inbound flights, assisting passengers with
connecting flights, checking-in passengers, and boarding outbound flights.
 Making, modifying and cancelling bookings for individual passengers as
well as groups.
 Resolving common and complex issues by determining the need of the
customer and immediately offering favorable solutions.
 Collaborating with a network of service agents, crew members, and airport
staff to discuss travel specifications and concerns.

Tour Guide & Head of Volunteers' Unit at The Library of Alexandria (Bibliotheca Alexandrina)

• Egypt - Alexandria
• September 2001 to July 2010

 Guiding VIPs and groups in Arabic, French, English, Italian and Spanish
languages.
 Selecting, training and evaluating all trainees and volunteers.
 Creating the training materials and translating it into French, English and
Italian.
 Creating content for the Visits Department’s website and brochures and
translating it into French and Italian.
 Handling travel agencies bookings for touristic groups, appointing their tour
guides according to their languages and nationalities and coordinating with
the other museums and departments to prepare their visit.