Business Development & Operations Manager
Red Event Services LLC
Total years of experience :16 years, 2 Months
Responsibilities:
• Responsible for proposing overall budget, delivering monthly revenue forecasts.
• Planning and preparing a project timeline for new upcoming outlets.
• Planning and preparing the right marketing strategy to get both the outlets noticed by the target audience.
• Set pricing for new food and beverage products to meet revenue and profitability goals.
• Creating and monitoring reports such as KPI, daily sales, BPR and consumption.
• Responsible for Inventory management, quality assurance and compliance for legal, health & safety and financial regulations.
• Following the Food Code as per the guidelines set by Dubai Municipality.
Achievements:
• Consistent track record of successfully employing best business practices that improves efficiency, reduce operating cost while increasing productivity.
• Demonstrated success in product launches and end-to-end execution of marketing strategies.
• Planning, directing and coordinating various aspects for both Uncle Tea and House Of Flavours.
• Managing the payroll for the RED F&B team and approving payments for the vendors and other necessary bills.
Responsibilities:
• Creating and monitoring reports such as KPI, daily sales, BPR and consumption.
• Recording and Reconciliation of daily cash payments.
• Responsible for customer service, Inventory management, quality assurance and compliance for legal, health & safety and financial regulations.
• Designing new dishes for menu along with Head chef as per Ustaadi’s philosophy.
• Supervising and training staff and maintaining daily staff rosters.
Achievements:
• Set up and achieved sales targets, company budgets and maintained store requisitions.
• Enhanced cash flow management by performing market research to optimize best suppliers and credit terms.
• Performed PR and marketing activities to maximize revenue above target limits.
• Managed payroll and reconciliation of service charge distribution of over 75 employees.
Responsibilities:
• Daily cash and credit card sales management and reporting, along with reconciliation of the reports.
• Maintaining accurate financial records, journal vouchers and invoices as per company standards.
• Make sure guests receive prompt and personal recognition to handle all issues and complaints effectively.
• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with the company policy.
• Supervise the billing and cash processes to ensure compliance with company standards.
• Managing renewal of memberships and adhering to company standards regarding expiry of the membership.
• Responsible for hiring, training, supervising and disciplining of all front office employees to maintain the desired standard of service.
Achievements:
• Managed the Pre-opening of the club house by hiring staff and designing policies for the rooms, spa, salon, sports and recreation facilities.
• Proposed and implemented effective marketing strategies to maximize hotel occupancy levels.
• Through own initiative learnt how to prepare monthly management reports, forecasts and budgets.
Responsibilities:
• Responsible for daily cash sales.
• Cash flow management.
• Providing quick and superior quality services in dry cleaning and laundry.
• Maintenance of company vehicles for pick up and drop off services.
Achievements:
• Maintaining the daily and monthly sales reports and forecasts.
• Managing the complete PR and marketing activities to maximize revenue.
• Organized financial records, raising invoices, managing credit control and cash flow forecasting.
Responsibilities:
• Guide and help passengers in emergency procedures such as first aid, safety and aircraft evacuation.
• Necessary safety checks pre and post flight.
• Maintaining and tallying cash sales and cash reports on board and handover the same to the accounts department at the end of every flight.
• Selling duty free products on the flight and maintaining receipts and slips for post flight handover.
• Trained as a service professional and bar tender.
• Design, supervise, coordinate and participate in activities of entire bar and service operations.
• Demonstrate exemplary customer practices that evidence the valuing of each guest.
• Taking physical inventories and maintaining breakage and spoilage reports for the bar.
Achievements:
• Awarded with the certificates of appreciation from the company regarding good safety and service management skills.
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certificate