Service Center Operation Supervisor
DHL Express
Total years of experience :13 years, 11 Months
Operation Facility Head at Kolkata Service Center
Supervision of Operation
* Performs tactical problem solving with all personnel and makes recommendations to the Service Center
Manager for improvements
* Makes recommendations to management concerning staff and improvement of procedures.
* Provide support for changes to processes that creates performance efficiency.
* Plan, prepare, devise work schedules, and manage the scheduling and dispatching of shipments
according to workloads.
* Monitor Service Provider performance and meet network standards.
* Maximizes customer operational performance by providing assistance and technical advice, resolving
problems.
Safety and Quality Assurances
* Ensuring Safe Working practices & Environment in the facility.
* Participating in Quality Policy and initiatives .E.g, ISO Audit, GSOP Audit, DG Audit & TAPA Audit
* Ensuring high quality services and demonstrate DHL Value to customers while meeting and satisfying
customer’s needs.
Employee Code: 400067936
SPOC in North & East for CAA & Online Vehicle Inspection.
* GEMA Improvement for Ground Ops and SPOC in RPA initiation in Ground Ops.
MBA