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Sohail khan, hardware support engineer

Sohail khan

hardware support engineer·مؤسسة حلول فنية لتقنية والانظمة الامنية

Saudi Arabia

Diploma, Computer Science And Engineering

Work experience

Total years of experience: 2 years, 9 months

hardware support engineer

May 2026 - Present

مؤسسة حلول فنية لتقنية والانظمة الامنية

Medina, Saudi Arabia

May 2026 - Present

Here I have to provide it services to customer and hardware repair, troubleshooting and windows installation and many other problems people facing in regular manner.
Company industry:
IT Services
Job role:
Information Technology

it support technician

February 2024 - March 2026

Al Majal Al Arabi Group

Jubail, Saudi Arabia

February 2024 - March 2026

Result-oriented Field IT Technician specializing in onsite infrastructure deployment and remote location support. Experienced in managing over endpoints across multiple sites, with a focus on LAN/WAN configuration, server maintenance, and hardware repair. Highly adaptable and recognized for maintaining a customer satisfaction rate while working in fast-paced environments.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Customer Service Agent (CSA)

August 2023 - December 2023

Cogent E-Service Limited

Delhi, India

August 2023 - December 2023

• Provided technical troubleshooting and professional customer support for internal
software users.
• Updated and maintained customer databases, ensuring data integrity and security.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Agent / Team Leader

August 2023 - December 2023

COGENT E-SERVICES LIMITED

New Delhi, India

August 2023 - December 2023

• Led and managed a high-performing team of 15 customer service professionals, ensuring
all KPIs were met.
• Maintained detailed daily performance reports using advanced Excel to provide
actionable insights to senior supervisors.
• Handled complex customer queries and resolved escalations with a focus on highquality
service delivery.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

Invertis university

January 2023

January 2023

Diploma, Computer Science And Engineering

India

GPA (percentage): 68%

GPA (percentage): 68%

I have completed my diploma from INVERTIS UNIVERSITY with 69.92 percentage in 2023 .

Cbse board

January 2019

January 2019

High school or equivalent, Pcm

India

GPA (percentage): 61%

GPA (percentage): 61%

I have completed my intermediate (12^th) from FATIMA LEYAN PUBLIC SCHOOL which is cbse board ( Central Board of Secondary Education) with 61% in 2019 .

Cbse board High school

January 2017

January 2017

High school or equivalent, General science

India

GPA (point): 8 out of 20

GPA (point): 8 out of 20

i have completed my high school ( 10^th) from (FATIMA LEYAN PUBLIC SCHOOL) which is CBSE board ( Central board of secondary education ) with 8 cgpa in 2017.

Skills

Computer Setup

Expert

Computers

Expert

Microsoft Office

Expert

Microsoft Word

Expert

Microsoft Excel

Expert

ACTIVE LISTENING

Intermediate

ADAPTABILITY

Intermediate

BASIC INTERNET SKILLS

Intermediate

COMPUTER LITERACY

Intermediate

COMPUTER SCIENCE

Intermediate

INDEPENDENT THINKING

Intermediate

MICROSOFT EXCEL

Intermediate

PIVOT TABLES AND CHARTS

Intermediate

data analyst

Intermediate

system Troubleshooting

Expert

hardware technician

Intermediate

COMPUTER HARDWARE

Intermediate

DETAIL ORIENTED

Intermediate

ETHICAL AI

Intermediate

HARDWARE TROUBLESHOOTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT 365

Intermediate

NETWORK ENGINEERING

Intermediate

OPERATING SYSTEMS

Intermediate

SYSTEM ADMINISTRATION

Intermediate

TECHNICAL SUPPORT

Intermediate

Social profiles

Languages

Hindi

Beginner

English

Expert

Arabic

Beginner

Urdu

Beginner

Training and Certifications

Certifications
AI Practitioner & AI Ethics: Professional certifications in AI implementation and ethical standards
Data Analytics Job Simulation: Practical tasks in
IT Support Technician Certification
CompTIA A+ (Core 1 & Core 2)
CompTIA A+ Core 2
packt
Jan 2025
CompTIA A+ Core 1
packt
Jan 2025
data analyst
Deloitte
Dec 2025
introduction to data concepts
ibmskillsbuild
Dec 2025
summarizing data using ibm granite
ibmskillsbuild
Dec 2025
Introduction to large language model
ibmskillsbuild
Dec 2025
Machine learning and deep learning
ibmskillsbuild
Dec 2025
AI ethics
ibmskillsbuild
Dec 2025
working as an IT support technician
Alison
Dec 2025
started with microsoft excel
coursera
Dec 2025
Training
working as an IT Support Technician
Alison
Dec 2025
HACCP
Nov 2025

Hobbies and interests

reading books , always want to do new things, achieving goals .

I ma very good in sports and I also get many certificates and medals from my school in sports.