ecommerce supervisor
Al Babtain Group
Total years of experience :7 years, 4 Months
• Write and edit product content that will be published on e-Commerce
websites/portals
• Set standards, systems, and best practices for new product listings, content
creation, distribution, and maintenance
• Work closely with different teams (product management, graphics, sales) to provide
updated content that will be shared across e-Commerce platforms.
• Visual Merchandising for website
• Pricing management across all digital platforms
• Process, organize and maintain images and other digital assets
• Report and analyze Key Performance Indicators and category performance on a
weekly basis
• Manage inventory status across ecommerce platforms to maximize in-stocks
• Optimize content utilizing keywords and phrases to maximize SEO
• Work closely with web development and technical teams
• Complete competitive analysis on how competitors are promoting products and
programs on their digital platforms within the market
• Manage Order fulfillment Process which includes Invoicing, delivery, return from
customer, sales return
• Manage Ecommerce call center team
• Working closely with demand planning and warehousing teams in order to ensure
smooth order fulfillment
• Managing Ecommerce website Yoghi.com with Magento 2 as Backend, an Odoo ERP system
• Creating Functionalities development requirement documentation for the website keeping in mind how it will be beneficial for the customer
• Working along with developer to do the testing for the development
• Communicating with Big brand product supplier to see if they have any requirement about their products on our website
• Write and edit product content that will be published on e-Commerce websites/portals.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Support product launches on the web store including content, imagery, pricing, etc
• Manage our online inventory
• Develop campaigns to increase digital sales
• Monitor changes in website traffic
• Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, and Paid social media.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.
• Handling Sprout Social system, for posting product post on Instagram, Facebook, twitter
• Ability to multitask and meet deadlines while maintaining attention to detail.
Implementing SEO on every product to help in google search through google analytics
Creating marketing plan for specific product on website, newsletter and social media
Creating Product Web Page for Promotion for BEST.com.kw website using HTML, CSS, Bootstrap.
Working on pricing for product on SAP
Working on backend of the website on IBM WebSphere Commerce.
Used Google AdWords, Webmaster Tools to monitor keyword performance
Sort and distribute incoming email from Supplier and retailers.
Receiving Payment (Logistic, Retailers) from the concerned department.
Follow up on payment approval status in SAP For the purchase order made and received by email or telephone.
On completion the payment process, submit the report to finance department.
Solving payment status related queries for the department and the supplier.
Assist with other Multiple Tasks as needed addition to existing normal duties.
Carry out Reconcile of statements, reports and correct discrepancies.
Maintain files and documentation thoroughly and accurately, in accordance with company policy.
Managing all operation Work with supplier, creating purchase order and managing dispatch process.
Accepting the orders received online by verifying through call with customer.
Initiating purchase order to supplier and with actual cost price of the supplier
Arranging the order as per order received
Arranging driver to dispatch the order to the customer, an communicating with customer that order has been dispatched.
Creating weekly sales report, expense report, cancel order report, product ordered report.
Handling prices of the product if there are with the suppler and updating to the website
Taking stock count of the product from the supplier weekly to keep a track of out of stock product
Assist with placement of orders, refunds, or exchanges
Web Site testing for any bugs or Error.
Testing the website to make sure all the functionality of the website is working.
Improved organic search results by increasing the search engine results page from 12 to number 2
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