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Sohail Sayyed, Team Leader – Operations

Sohail Sayyed

Team Leader – Operations·Porter (SmartShift Logistics Solutions Pvt. Ltd.)

India

High school or equivalent, Business And Management

Work experience

Total years of experience: 11 years, 1 months

Team Leader – Operations

May 2015 - Present

Porter (SmartShift Logistics Solutions Pvt. Ltd.)

Mumbai, India

May 2015 - Present

• Lead logistics and operational functions to ensure service excellence.
• Manage vendors, courier partners, and in-house operational teams.
• Drive customer experience and user experience improvements.
• Develop and implement SOPs and process enhancement initiatives.
• Handle critical escalations including CEO-level complaints.
• Collaborate with product and business teams to improve operational outcomes.
Key
• Managed CSAT and NPS improvement initiatives.
• Successfully resolved executive and social-media escalations.
• Contributed to product enhancements and operational efficiency improvements.
• Ensured consistent vendor performance and service quality.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Education

S.M. Shetty College, Mumbai University

January 2014

January 2014

High school or equivalent, Business And Management

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Intermediate
Administration
Intermediate
Styling
Intermediate
Styling
Intermediate

Languages

English
Beginner
Hindi
Beginner
Marathi
Beginner
Urdu
Beginner
Arabic
Beginner

Hobbies

  • singing, acting , arts