Sohan Albuquerque

Responsibilities included developing growth strategies and plans. Managing and retaining
relationships with existing clients. Increasing client base. Having an in-depth knowledge of business
products and value proposition. Writing business proposals. Negotiating with stakeholders.
Identifying and mapping business strengths and customer needs. Researching business
opportunities and viable income streams. Following industry trends locally and internationally.
Drafting and reviewing contracts. Reporting on successes and areas needing improvements.

Responsibilities included selecting and hiring the required staff for the various departments of the
concern. Organizing & coordinating the various training requirements of the staff. Speaking to the
staff to understand their grievances & communicating the same to the management. Implementing
the various retention strategies, compensation, benefits, and rewards etc. as per the requirements of
the concern. Provide information and assistance to staff, supervisors and management on HR and
work related issues. Provide support to the team and general HR initiatives within the team as
required.

Gathering market and customer information to create customer database. Gaining a clear
understanding of customers' businesses and requirements. Listening to customer requirements and
presenting the product or service appropriately in a structured professional way face to face to make
a sale. Negotiating on price, costs, specifications and the terms of an agreement with customers
and closing sales. Maintaining and developing relationships with existing customers in person and
responding via telephone calls and emails. Keeping in touch with the customer for feedback on
improvements in product and service. Representing the company at trade exhibitions, events and
demonstrations. Attending team meetings and sharing best practice with colleagues.

Responsibilities included managing and delivering standardized reports, scorecards, trackers, and
other performance reports utilizing specialized queries and database tools. Design, develop and
implement more efficient production and ad-hoc reporting processes to maximize the effectiveness
of the report production function. Collect feedback from key clients and stakeholders, and
incorporate into process and/or data enhancements to reporting. Deliver consistent and accurate
client correspondence to ensure the customer is kept up to date with their requests. Work with
vendors to ensure smooth delivery of hardware and software. Monitor and ensure quality of work
and ensure all procedures are followed.

Arranged and booked air tickets, hotel and transport for Crew, VIPs and company staff. Collection of
PTA from airlines and arranged hotel accommodation, as requested. Prepared Seaman Visa forms,
with ‘OK to Board’ and ‘Letters of Invitation’ messages to Airlines & Crew Managing Companies.
Prepared & filed daily airport movement reports and ensured daily transport slips and Seaman Visas
are reconciled with the reports. Followed up on lost luggage with the airlines and airports as
applicable.

As the sole representative of the company at the Mangalore desk, duties included responding to
telephonic enquiries, effectively explaining tour details to customers, making bookings and
cancellations, handling cash and foreign exchange, basic documentation and customer feedback.

Responsibility included day-to-day site handling operations for Indian Oil KSK outlets; finance, cash
& maintenance. Duties also included supply of manpower, overall supervision, documentation &
procedures, and collating feedback.