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Sola Boutros, Sales Manager

Sola Boutros

Sales Manager·Royal Rose Hotel

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 24 years, 8 months

Sales Manager

July 2019 - Present

Royal Rose Hotel

United Arab Emirates

July 2019 - Present

Holding Governments Accounts and Preparing Contracts Rates for the company's. booking and offers Contacting Clients for Hospitality

Company industry:
Hospitality & Accomodation
Job role:
Management

Financial Advisor

June 2017 - June 2018

Nexus Insurance Broker LLC

Abu Dhabi, United Arab Emirates

June 2017 - June 2018

• Collaborate with other financial planners / expertise on our team
• Build comprehensive financial plans
• Educate clients and answer questions about investment options and potential
• Monitor clients’ accounts and determine if changes are needed to improve alignment of the account strategy to objectives and constraints
• Deepen client relationships by providing valuable advice and investment recommendations through constant communication and monitoring the outcomes
• Analyse financial information
• Conduct financial planning research using different databases
• Prepare and revise financial reports/plans for clients
• Interact with the investment team to understand strategies, risks, and portfolio positioning
• Generate new client opportunities through networking, referrals, and other sourcing strategies

Company industry:
Insurance & TPA
Job role:
Sales

Sales & Marketing Manager

March 2015 - March 2017

Sophistique General Trading

Beirut, Lebanon

March 2015 - March 2017

• Accomplish business development activities by researching and developing marketing opportunities.
• Manage sales of the company’s products and services within a proposed area.
• Produce and organize the company’s marketing collateral, for example; leaflets, banners, flyers, broachers etc.
• Maintain and manage the development of the company’s various websites
• Manage PR campaigns
• Receive and co-ordinate all sales in line with the company’s sales process
• Follow up sales activities with clients & potential clients
• Chase and analyse the reason for failure to turn an enquiry into a new job order
• Monitor company’s sales performance

Company industry:
Food & Beverage Production
Job role:
Management

Senior Credit Controller

June 2011 - September 2014

Inconet Data Management Sal ( IDM)

Beirut, Lebanon

June 2011 - September 2014

• Responsible for running a credit control team of three people, reducing write off rates and bad debt provision year on year
• Won several major disputes with client’s priors to taking court action to recover debts
• Worked with the Sales Director to reduce the business risk by ensuring some customer payments were made upfront
• Helped reduce the overall level of debt, as a percentage turnover.
• Was responsible for managing some key accounts and ensuring all sales invoices queries were dealt with promptly

Company industry:
Internet & E-commerce
Job role:
Accounting and Auditing

After Sales Specialist

January 2008 - October 2010

G.A. Bazerji & Sons

Beirut, Lebanon

January 2008 - October 2010

• Maintenance Programs for Maserati Cars premium service and premium service plus
• Car Models, Tools and Services
• Car Services and check up
• Managing events and exhibitions

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Customer Service Supervisor

February 2005 - December 2007

Falcon Aviation (FedEx)

Beirut, Lebanon

February 2005 - December 2007

• Receive customers' requests by telephone or mail, analyse and provide information requested
• Respond politely and courteously to customer inquiries via email or telephone and ensure speedy resolution of issues
• Analyse transactions, correct records, and adjust errors
• Handle high volume of emails and phone calls daily
• Refer unresolved customer grievances to designated departments for further investigation
• Identify fraudulent refund complaints of customers and report to concerned department

Company industry:
Shipping
Job role:
Customer Service and Call Center

Credit Control Representative

January 1999 - June 2004

FedEx Express

Dubai, United Arab Emirates

January 1999 - June 2004

• Manage accounts receivable and cash management function
• Manage receivable management - monitor debtors ageing, interact with the customers for collections & clarify issues, send reminders and provide MIS on debtors to the management
• Manage & monitor delinquent account collection and establish terms of payment as well as handle vendor management
• Formulate effective debt collection mechanisms to ensure timely receipt of money from clients
• Monitor collections processes, as well as set up new processes for improving collections time
• Handle collections from customers across various delinquencies and take appropriate measures for normalizing the delinquent accounts
• Render regular feedback to the sales and collection team on the portfolio performance, quality of sourcing, turnaround and market trends
• Manage timely & accurate processing of bills and detection of billing discrepancies to ensure zero level system errors
• Review and manage issues & significant transactions;
• Monitor credit applications received by new or existing customers
• Liaise with internal and external customers to ensure adherence to the company credit policies

Company industry:
Shipping
Job role:
Accounting and Auditing

Education

University of Wollongong

January 1999

January 1999

Bachelor's degree, Business Administration

United Arab Emirates

Courses Comprising of the following subjects: International Marketing, Economy, Business Administration, successfully completed the computer courses Software on DOS, Windows, P.p. ward, Excel access, Spreadsheets – formulas and Functions.

International General Certificate Secondary Education

January 1995

January 1995

High school or equivalent, All Studies

United Arab Emirates

Skills

Corporate Credit
Expert
Corporate Credit
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Coordinating Events
Expert
Coordinating Events
Expert
Business Meetings
Expert
Business Meetings
Expert
Financial Consultant
Intermediate
Financial Consultant
Intermediate
1. MS Office (Word and Excel)
Expert
1. MS Office (Word and Excel)
Expert
Corporate Credit
Expert
Corporate Credit
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Coordinating Events
Expert
Coordinating Events
Expert
Business Meetings
Expert
Business Meetings
Expert

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Consultant Authorization Training (C.A.T)
Jul 2017
Certificate of Completion Zurich International Life awards
Jul 2017
Certified International Sales Professional
Feb 2018
Project Management For Contract Professional
Dec 2017
Certified Purchasing Professional (C.P.P)
Nov 2017
Certificate of Attendance
Sep 2001 - Oct 2001
Certificate of Achievement
Leadership institute
Jun 2002 - Sep 2002
Certificate of negotiation
Meirc Training & Consulting
Sep 2000 - Sep 2000