Senior Sales Support Associate
Agility - Other Locations
Total des années d'expérience :18 years, 6 Mois
• Initiating and working on marketing/sales reports by collecting, analyzing, and summarizing
sales data of the entire sales team as well as the operations team
• Providing and analyzing sales data, forecasts, accounts analysis
• Monitoring sales budgets (forecast) by comparing and analyzing actual results with plans and
forecasts
• Identifying and prospecting new clients and targeting new sector’s opportunities
• Supporting in acquiring new key accounts clients all over Lebanon
• Meeting key accounts clients and supporting them with their best solutions to their needs
• Supporting respective clients with all their claims and needs
• Managing company’s sales warehousing contracts and freight applications
• Designing and implementing plans to market events and products
• Managing OneView CRM System as an administrator and supporting the sales team in
processing their opportunities within
• Conducting technical training on the sales module on the CRM system
• Pricing / Costing
.Negotiating service contract freight rates, terms and conditions
.Responding to spot shipment rate requests and implement tariffs
.On time and effective quotation request responses
.Improving relationship with Network & local suppliers to acquire better prices
.Support on special projects costing and pricing within 24 to 48 hours
.Updating global systems with monthly freight rates
.Maintaining Supplier/Network Relationship
• Updating Social Media Company accounts with the right pictures and messages according to
the regional Marketing outlines
• Preparing and supporting the customer service department with their introductory messages
to new clients (through unified emails)
• Negotiating and buying advertising in local and international media
• Targeting new prospects through LinkedIn using its Marketing campaigns and sales solutions
(InMails, direct messaging...)
• Implement marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars
• Research to identify clients, sector opportunities, and competition
• Create marketing collateral, including white papers and technical datasheets, catalogs and Flyers.
• Maintain promotional materials inventory
• Coordinate events including meetings, speaking engagements, seminars, trade shows and exhibits
• Develop marketing literature, ensuring valid, current and accurate content
• Planning and concept development and execution of print and media campaigns
• Develops and provides marketing and public relations programs that promote chapter and regional events and customer retention
• Plan and implement marketing and public relations programs to increase market growth and customer retention
• Plan and implement sales programs, product development and service programs
• Design and implements plans to market events and products
• Write and distribute press releases and produces media kits
• Invite media to regional events and serves as onsite media contact
• Maintain database of advertising contacts
• Design, negotiate, and buy advertising in local and international media
• Design and implement customer satisfaction analysis
• Prepares marketing reports by collecting, analyzing, and summarizing sales data
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases
• Monitors budgets by comparing and analyzing actual results with plans and forecasts
Secure proper and continuous communication flow between headquarter branches and distributors
Assist the marketing department with coordination and exchanging data on project basis with other departments
Audit ISO 9001 requirements internally to control the company flow to achieve customer satisfaction target.
Initialize contact and bidding for new projects’ leads in GCC.
Conduct Customer Satisfaction Survey
Analyze customers Claims
Prepare and conduct technical training on the sales module on the ERP system
Prepare ad finalize sales support manual
Handling implementation, customization and support of the CRM and BI systems on ERP
Prepare, analyze and release adjusted forecast reports and sales reports on a weekly basis
Coordinate between sales support, branches and headquarter inventory needs and delivery status
Assist the GM Sales & Distribution in the daily operations
Prepare and assist in the development of yearly business plan
Coordinate weekly sales meetings, marketing and sales meetings, sales support and sales meetings and Sales support and planning meetings
Assist the regional managers in their daily operations
Update and manage the entire sales reporting and Business Intelligence systems
Prepare and analyze sales reports by rating, salesman, country and territory by weekly, monthly and quarterly basis
Support to our international branches with different local services and backing them up with all their needs
Assisting in ordering requested spare parts and following up the process to the shipping level
preparing and sending quotations for the export sales customers
Taking, processing and monitoring sales orders to the shipping level (packing list, shipment document…)
Issuing shipment and insurance invoices
Providing prompt and courteous service to all the export customers
Presenting weekly inventory report and showing the reserved, ordered and available items
Follow up for the CRM system to be applied and employed
CRM Training
Files all Projects documents
Handling some administrative functions
Schedules and follows up of his agenda
Follows up with Engineers & Technicians the schedule of work in order to deliver projects on time
Set meetings schedule and follow up attendance of concerned persons
Handles Visas formalities of department Manager & Engineers as well as of foreign visitors
Handles Travel arrangements (Tickets, hotels, transportation)
Files all Projects documents
Coordination with other departments on behalf of Operation Dept., as suppliers’ imbursement, IT issues, HR formalities and paper works follow up…
International exhibitions registration and follow up of all related arrangements
Conducting research for new technical magazines & follow up the registration
Web research for technical needs of equipments, sets and best offers.
Performs all administrative duties related to the position.
» Scheduling Events
» Preparing a Monthly Planner
» Supervising Employees
» Filing
» Purchasing and Stock management
» Statistical Reports
» Website Administration