Front office supervisor
AL Faisaliah Hotel by Mandarin oriental
Total years of experience :8 years, 2 Months
Trained the staff by using proper techniques and documentation
Keep the records of arrivals, bills, rooms etc
Supervised all staff operations by giving duties to each
Organized the shifts for all staff
Handled the problem occurred during night shift
Welcome guests as they arrive at the hotel. My duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. They provide guests with information, answer their queries and deal with complaints.
Hotel receptionists make guests feel welcome, manage room bookings (reservations) and deal with requests from guests.
Executive Diploma for Leadership Development in Tourism and Hospitality
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