Faculty Member
معهد الإدارة العامة
Total des années d'expérience :7 years, 8 Mois
* Prepare feedback reports from trainees in the programs of the Institute and discuss them with colleagues and senior management.
* Communicate with other departments to collect trainees’ data and their status in training programs.
* Archive transactions and organize files in the Business Center.
* Serve as administrative secretary for the Business Center.
* Managing and coordinating the work of trainers in the project of developing civil servants in the Kingdom
· Provided base level IT support to company personnel.
· Resolved customer complaints and concerns with strong verbal and negotiation skills.
· Built and maintained successful relationships with service providers, dealers and consumers.
· Supported customers with online billing and account issues.
· Trained new employees and explained protocols clearly and efficiently.
· Assisted customers via email, live chat and telephone to research, resolve and follow up on technical issues.
· Researched, documented and escalated cases to higher levels of support according to internal procedures.
· Reviewed support cases for technical and troubleshooting accuracy.
- Research: Study of theses archiving in Saudi libraries (Taibah University Library, Islamic University Library, Umm Al Qura University Library) - Co-Founder and President of Information Science Club for two years (2014-2015). - Supervisor and organizer of the activities of the club (training courses, visits, entertainment trips, sports competitions).