somnath jana

“Diligent food service professional with over 10 years’ experience in hospitality and customer services, and a commitment to the delivery of an excellent service to diners at quality establishments’’
Proven ability to serve meals, drinks, dessert and appetizers to customers within dynamic hospitality environments. Focused on collaborating with teams and building effective relationships with waiting teams and managers. Applies exceptional communication skills when offering advice and guidance on drinks and food menu items, with a focus on achieving excellent guest satisfaction.

• Entered and maintained departmental records in company database.
• Performed general administrative tasks such as scanning & faxing.
• Collected, validated and distributed information to employees.
• Responded to telephone & email enquires & ensure the provision of Exceptional customer’s service.
• Aided colleagues, managers and customers through regular Communication and assistance.


• Coordinated dining service with departments, Supervised waiter staff During meal service.
• Maintained clean, safe & hazard - free work Environment.
• Follow established recipes to prepare menu items. disciplined & motivated staff to achieve challenging.
• Follow established Recipes to prepare menu items. Followed QHSE & Safety guidelines.
• Disciplined and motivated staff to achieve challenging. Objectives in fast - paced culinary environments.
• Set and oversaw weekly and special event plans. Worked flexible night weekend and holiday shifts.



• Taking customer orders in a timely manner, offering recommendations and providing customers with daily special options.
• Ensure the delivery of an efficient service and the prompt serving of all food courses and drinks beverages to guests.
• Working closely with kitchen team to ensure correct meals are delivered and issues are relayed to customers promptly and calmly.
• Take prompt action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
• Undertake in-depth training for proper food handling techniques, including proper freezer placement and equipment cleaning processes.
• Set up and coordinate a range of special events, and promote events and nights to increase revenue.
• Consistently keep the service area clean and sanitary in compliance with health standards and trade laws.
• follow guidelines to ensure correct serving temperatures and adequate portion control.
• Trained 6 new servers that were not familiar with the Prime Support General Services.

in Haldia