Customer Service Representative
Tech Mahindra
Total years of experience :4 years, 9 Months
1. Managing a team of representatives offering
customer support.
2. Overseeing the customer service process.
3. Resolving customer complaints brought to your
attention.
4. Planning the training and standardization of
service delivery.
5. Monitoring the work of individual
representatives and of the team.
6. Conducting quality assurance surveys with
customers and providing feedback to the staff.
7. Possessing excellent product knowledge to
enhance customer support.
8. Maintaining a pleasant working environment for
your team.