Manager, Content Operations
Cornerstone OnDemand (NASDAQ: CSOD)
Total years of experience :16 years, 4 Months
SAAS based integrated learning and talent management software provider for connecting, developing and performing in the workplace. Used by more than 8.2 million active subscribers in 180 countries, the company is headquartered in Santa Monica, California and has international offices in London, Paris, Munich, Mumbai and Tel Aviv among others.
" Empowered Sales team to accumulate over $12M in total revenue with product support, expertise, and client demonstrations
" Managed and executed 100% on-time delivery of over 500 content integrations
" Subject matter expert on e-learning and competency solutions for various Fortune 500 technology firms
" Developed custom tools and implemented business processes decreasing overall standard content integration time by 65%
" Monitored, resolved or escalated project interdependencies, both internal and external to the business unit
" Managed the relationship and new product integrations of over 20 content vendors
" Earned certifications in Learning, Performance and Succession Management systems
" Voted 'Employee of the Month' by peers for exceeding client satisfaction
• Responsible for managing existing accounts while developing new business opportunities
• Develop relationships with key decision makers within each account and leverage them to grow the business
• Lead and deliver navigational workshops and trainings for client teams
• Provide consultation to new and existing clients for an effective use of the LMS and e-learning
Leading provider of comprehensive business solutions and services. Leverages a wide variety of skills across business processes, industries, and competencies to provide cost-effective solutions to its clients.
" Efficiently carried out one full life- cycle SAP Business One Implementation for a client using the Accelerated Implementation Program
" Customized Microsoft Dynamics CRM for multiple clients while managing a team of three CRM developers
" Developed end-user training for MS CRM clients with workflow, documentation and support material
" Designed relational database queries to extract data for operational reporting using SQL
" Interviewed client users, created functional requirements and carried out onsite-offshore coordination
" Increased the efficiency of the sales and accounting team by 25% using process improvement techniques and developing a financial calculator using advanced Excel
ITS provides faculty and student researchers at the University of Southern California with world-class computing and communications resources. It supports more than 75, 000 users and research groups in variety of disciplines.
" Provide hands on PC, Mac and Unix support and troubleshooting
" Provide customer relations and help apply Information Technology Best Practices throughout campus
" Mentor and train new student-workers across the campus
" Researched graphic machinery in Europe and Asia
" Acquired information, pricing and condition of machines
" Compared competitive deals and bargained offers
" Took the initiative to organize and maintain the database
" Assisted in other administrative duties as required including handling invoices/requisitions.
" Programmed a PID controller using NET OS and JAVA
" Reduced the damages caused to the circuit by voltage surges using a PID controller
" Enhanced the capabilities of the PID controller by using a low power ARM processor
Relevant Coursework : " Supply Chain Management " SAP R/3 " Securing and Auditing ERPs " Quality Management " Advanced Engineering Economics " Project Management " Financial & Managerial Accounting " Design of Experiments " Strategic Management of Technology" ERP Configuration