Sophia Nathalie Velasco

Managed WordPress/WooCommerce store
integrated with Zoho, ensuring accurate product
listings, order tracking, and inventory
management.
Planned and executed content strategies across
website and social media platforms, driving
customer engagement.
Collaborated with marketing and creative
teams to design effective campaign materials.
Delivered multi-channel customer support
(chat, email, ticketing) with consistent SLA
compliance.
Resolved customer concerns efficiently,
coordinating with cross-functional teams to
maintain client satisfaction.

Conducted market research to analyze
customer needs and trends, supporting
data-driven marketing strategies.
Assisted in planning and executing multi
channel campaigns (social media, email,
traditional media) to expand brand reach.
Collaborated with marketing teams to
ensure consistent branding across
campaigns.
Supported performance tracking by
analyzing conversion rates, traffic, and
campaign results.

Coordinated with external vendors and
agencies to support sales and marketing
activities.
Managed customer and marketing databases,
ensuring accuracy and timely updates.
Handled order processing, quotations, and
inside sales support with attention to detail.
Nurtured leads and prospects through
consistent follow-up, contributing to customer
acquisition.