Marketing Executive
SIG Combibloc Obeikan
مجموع سنوات الخبرة :7 years, 9 أشهر
Mains tasks :
- Product management: innovation updates, projects follow up, packs portfolio/ mock up management.
- Communication and environment : Exhibitions preparation, e-newsletter creation, articles writing, seasonal communication and actions).
- Prospection and customer presentations (B2B) with a growth in potential Data base.
Monthly marketing reports, quarterly business review presentations. (NWA region)
- Customer satisfaction tracking, reaching 100 % completion rate (surveys / action plans).
- Customer assistance in design implementation and full coordination with pre print department (printing process, advice, current design trends, etc.)
- Market research and segment trends analysis. Competition assessment.
Customer marketing presentations leading to 4 new product launches on the Algerian market in 2017.
- Support of the cluster marketing manager with daily operational functions.
- Earned management trust by representing the company in international fair, managing responsibly the booth and dealing professionally with customers/potentials/visitors.
- Customer Data base creation and updates.
- Minutes of meetings.
- Marketing strategy implementation and budgeting of related actions and activities.
- Travelling nationally and internationally to meet with customers and deliver clear company messages.
- Communication with regional marketing teams about plans and accomplishments to verify alignment with senior management objectives.
- Back/Front office and customer relationship management for health Insurance.
- Answering an average of 30 calls and 40 emails per day by addressing customer inquiries, solving problems and providing new product information.
- Greeting customers entering the local office to ascertain what they need.
- Processing refund claims, following up members reimbursement and medical documents delivery.
- Coordination with network and medical departments for special requests and high amounts approval.
- Medical emergencies management (letters of guarantees, asssitance, ..etc).
The customer service is dedicated both to:
- International Organizations: World Food Prog. (WFP), African Dev. Bank (ADB), UN/UNDP, Saudi Cultural Office in France (BCS).
- International Medical providers.
- Addressing and resolving customer product complaints empathetically and professionally.
- SFR products selling reaching weekly objectives.
- Customer Satisfaction management/tracking.
- Gathering and verifying all required customer information for tracking purposes.
- Referring unresolved customer grievances to designated departments for further investigation.