Retail Development Manager
Scania CV
Total years of experience :21 years, 8 Months
Work as Internal Consultant: give support to Top & Middle management to meet their targets by implementing standard business processes.
Responsible for Dedicated Customer Service implementation in Poland, Estonia, Latvia and Finland
Achievements:
• Defined job descriptions and needed competence for Retail Services roles
• Agreed programme implementation’s roll out plan with Poland, Estonia and Latvia.
• Finalised programme in Finland
Develop curriculum for Scania Academy and Commercial Operations courses; implement them in Black Sea Unit
Deliver training on behalf of Scania Academy for BSU and global network Top & Middle management
Coordinate Customer centric & Waste proof processes (Lean processes) for both Sales and After sales teams
Coach Services Sales team .
Achievements:
• 110% increase in contracted services sales during 2010-2014 by coaching Service Sales team
• 77% increase After Sales revenue during 2010-2014 by implementing the „Reason to call” programme & Scania Way of doing business
• Developed & delivered Scania Professional programme for 100 global network Top & Middle Managers.
Assess training needs, sell, negotiate and deliver tailored training solutions, create courses delivery high standards.
Achievements:
• More than 300.000 EUR in 30 deals;
• Rolled out Leadership, Customer service and Sales courses for 250 Top & Middle managers and 1000 Sales Executives from different industries: Bank & Financial, Food & Beverages, Energy and Telecom.
• Rolled out Train the Trainers programme for 50 Trainers in different NGO’s and Business entities.
Deliver Induction and Customer service courses for Romanian dealership network.
Achievements:
• 15% increase in 2007 revenue by implementing Customer service standards.
Coordinate training programmes for Maths & Science teachers
Coordinate Vocational European funded projects
Tutor e-learning programmes.
Achievements:
• 25.000 EUR from EU funded projects
• 35.000 EUR from Maths & Science professional development courses
• Win one Grundtvig 3 LLP individual mobility grant.
Develop and implement strategic plans for school development
Coordinate educational activities
Plan and execute the school budget
Coordinate the new building construction.
Achievements:
• Open the new building
• 56% increase in students number by implementing quality management and by offering integrated educational services for primary students
• 25.000 EUR from EU funded projects.
