Network Specialist
Ministry of Science Research and Technology
مجموع سنوات الخبرة :13 years, 6 أشهر
* Supported network for 400+ users and performed access layer configuration such as Port Security for Clients
* Published company’s websites and services on the internet by configuring the edge Firewall and writing necessary rules and NAT policies
* Managed 100+ network devices and configured them on a daily basis
* Responsible for all LAN and WAN issues and troubleshoot routing and switching issues and checking the Firewalls for all connectivity problems
* Supervised companies Data Center and performed health checks
* Racked and installed and configured network devices at the Data Center
* Monitored core banking services and 500+ network devices
* Troubleshoot Layer 2 and Layer 3 connectivity from banks across the country to Central Bank of Iran
* Performed TCP/IP connectivity tests with customers and checked firewall policies for connectivity issues
* Attended multiple meeting for implementing ITIL processes and procedures and best practices
* Consulted the software team for building a ticketing software that met the team and companies needs
* Provided daily reports on network performance and network issues
* Configured IPSec DMVPN for 300+ branches to the banks data center core device
* Published banks websites and services on the internet by configuring Layer 3 connectivity and making the necessary firewall rules
* Managed and maintained network connection to and from 100+ banks data center Servers
* Troubleshoot daily access switch connectivity issues for 1000+ users Ex. Port security
* Configured and replaced faulty network devices on the network
* Supported all the LAN and WAN technologies from branch offices to the Data Center
* Monitored the main backbone links and predicted the future traffic growth to help the company reach its goal to increase customers and market revenue
* Opened projects to avoid possible link congestion and coordinated with different teams maintain the desired customer satisfaction
* Identified and resolved major roadblocks on completion of all projects, saving cost and time
* Documented all processes and procedures after testing them in the lab distributing them to all technicians for faster pace in project completion
* Held a weekly meeting with all regional technicians and gathered update on open projects for a more efficient scheduling on future projects
Supported the companies data center in Calgary including cabling, racking, configuring and troubleshooting network device
•Monitored network devices and provided operational support on a daily basis and performed necessary tasks to troubleshoot network issues
•Improved teams documentation by defining multiple procedures and updating network diagrams
•Added devices to various monitoring tools such as PRTG and cisco prime by configuring SNMP string on network devices and adding multiple probes on the monitoring tool to ensure reliability on the network
•Worked with different packet sniffing tools such as WireShark and Wildpacket to capture traffic for troubleshooting complex network issues
•Ran a monthly compliance report for all network devices with outdated IOS and scheduled changes to upgrade the IOS version
•Experience working with Barracuda Load balancer and participated in Cisco ISE training from Cisco
•Liaised with various vendors for purchase of the best equipment for multiple projects
•Configured and supported wireless controllers and wireless AP's
•Managed the network teams queue by reviewing and troubleshooting all open tickets on a daily basis
•Collaborated with other IT teams including server, applications and database on several projects
Configure and Install Cisco switches and Routers - Cisco IOS and CatOS
•Converted CatOS switch configuration to IOS configuration as part of a project for a Canadian Airport.
•Acting as escalation point in network outage situations
•Working with IBM staff, 3rd party vendors and customer to increase network performance and customer satisfaction
•Responsible for all open Service Requests, including configuring network devices and making changes on devices to increase network performance
•Responding to inquiries from staff, Account teams, ISPs, site personnel and vendors to provide technical assistance and support
•Troubleshoot problems and chronic issues by gathering and analyzing various reports (Bandwidth, Utilization, etc) for devices and offered resolution for future outage preventions
•Oversaw daily operations of NOC Team for all responsible accounts- problem management, change management, primary escalation point for accounts
•Accountable for all network critical outages - effectively managing and reducing customer downtown while consistently meeting monthly SLA's
Served successfully as a tier 1 network analyst in providing technical support and monitoring networks for troubleshooting and driving problems to resolution on multiple accounts - Government, Airport, Transportation and Health accounts across Canada
•Handled the task of troubleshooting critical network outages and escalating to higher level of support if required to satisfy customer requirement
•Monitored Cisco and Brocade routers, switches and Access Points via monitoring tools such as Orion, Eye of the storm and HP OpenView
•Participated in daily meeting with other team members to discuss ongoing issues and offer solutions
•Worked with various ticketing systems (ManageNow, ITSM, Impact) to track incidents for diverse client
•Remotely resolved network issues using Telnet, SSH, and Citrix
•Participated in Day and Night shifts in support of a 24 x 7 x 365 production environment
•Worked with different vendors in order to troubleshoot network issues
Bachelor's degree in computer science - Hardware