Retail Department Manager
Christian Dior
Total years of experience :16 years, 1 Months
Achieve strategic long and short-term leather goods department goals and evaluate outcomes.
Motivate and inspire team members while facilitating personal growth.
Ensure high levels of productivity are maintained by reviewing leather goods team members KPI's.
Conduct leather good training and Coaching on the floor for team members.
Make sure all operations were done correctly at the shifts I'm handling whether it was Opening or closing.
Daily role-play with team members to enhance up selling and multi selling skills.
Understand the Leather goods team motivational points and work closely with them to achieve there monthly-yearly target.
Attend All the One to one clients meetings “OTO “that related to leather goods and arrange with team members to have smooth presentation for leather goods at other OTO's.
Follow up with team members to plan there leather goods OTO weekly by analyzing the client and coaching them to present the proper items based on client's needs.
Create Business plan for leather goods event and follow up with other managers and team member to get successful results.
Build A good relation with boutique client and make sure to greet them and connect with them and invite them to the boutique regularly.
Representing Aldo brand in Saudi and working closely with the Partner (AL HUKAIR ).
Drive Sales across relevant channels in both existing and new regions through improved Store.
Operations Efficiencies and Team Productivity.
Drive Comparable Growth/New Channel Development with existing/new partners and enable them to Open more stores and new channels.
Influence aggressive Brand development through improved.
Profitability for both AGI and Partner.
Build Culture: Build driven, sustainable and results oriented AGI Culture within ALDO Group.
Establish stronger credibility and trust with Partner's Senior Management.
-Daily KPIs Monitoring and coaching non achieving team members.
-Prepare weekly reports for each department for complaints and happy calls results.
-Prepare activities for Team Motivation.
-Creative ideation and keeping open discussion and brainstorming with the team to generate more of the
4 leading small tele-sales team of 5-7tele -sales agents and make sure that they keep high performance within department KPI"S
5 Selling Medical Insurance Policy For SME's And Individuals Families inside Saudi Arabia over the phone.
6 Renew the Existing Policy after revising the risk and lost ratio of the last year with pricing team
7 Lead chasing over the phone by making cold calls and receiving inquiries calls
8 Maintain and build long-term mutually beneficial relationship with all Bupa existing and the new clients
9 Retaining Bupa members, through recommending the most appropriate options, from providing quotes through to following through the sales processes
10 Guiding the clients after sales to the right department for helping them if any complications appeared
11 Collect Outstanding Payments from the clients
12 Explaining what is the medical insurance and the difference between bupa products for new clients
1 Bachelor of Science Degree" In Physics" from King Abdul-Aziz University/Jeddah at Fall 2007