SALES& PREPARTION CALL TENDER MANAGER CARGOTEC LTD REMORA REPRESENTATIF OF CARGOTEC KALMAR IN ALGERI
LTD REMORA REPRESENTATIF OF CARGOTEC KALMAR IN ALGERIA - ALGIERS
Total des années d'expérience :21 years, 5 Mois
SALES& PREPARTION CALL TENDER MANAGER CARGOTEC
LTD REMORA REPRESENTATIF OF CARGOTEC KALMAR IN ALGERIA - ALGIERS
Mai 2017 à Actuellement
Main tasks:
Prospect new customers, identify decision-makers and make appointments.
Prepare commercial offers, Conclude contracts and transmit complete and compliant files for activation.
Ensure regular visits to accounts receivable according to their category, retain them and ensure invoice payment follow-up.
Take charge of customer complaints and follow up to resolution.
Prospecting fairs generally related to different sectors of activity requiring our machines.
Promote and market products and services on its market
follow-up of a case until the order is obtained and the start of its operational implementation within the company.
Withdrawal of consultation files and specifications
Reading of the Specifications and preparation of a summary sheet.
Preparation of administrative and technical files (application and offer)
Participate in the opening of technical and commercial offers.
Reminder of response deadlines, verification and routing of finalized files.
Submission of tender documents on dematerialized sending platforms, or constitution and mailing of files
Monitoring of notifications & Contracts
Preparation of conformity inspections of machines ordered by customers.
Follow up on the signing of the provisional and final acceptance reports without reservation.
Ensure reimbursement of commissions, transport.
Ensure reimbursements for local purchases (ship's lots)
MANAGER unit of production pharmaceutic
LTD INALPHARM PHARMACEUTIC REPRESENTATIF OF SAFORELLE IN ALGERIA - ALGIERS
Août 2016 à Mars 2017
Manage the production team:
Animation and coordination of operators
Planning management
Management of economic and human factors
Participation in the training of production staff ...
Pilot production activities and coordinate their realization with the different actors:
Planning of production activities, respecting deadlines,
Writing of manufacturing instructions and verification of their execution,
Documentation, finalization and verification of batch files for the production part,
Reporting to the line manager,
Coordination with quality assurance: implementation of procedures and instructions,
Participation in customer audits in connection with production activities.
Guarantee compliance with good manufacturing practices for hygiene and safety in the service.
Monitoring of performance indicators.
July 2015 to November. 2016: Warranty Manager
AKBOUAUTO LTD representatif of HAIMA CARS &KIA CARS GREATWALL CARS ALGERIA - ALGIERS
Juillet 2015 à Novembre 2016
Claims Assessments
First line arbitration of warranty claim disputes between the department and dealers or customers. Approve and process claims that are over predetermined approval limits. Assist the team, as appropriate, to maintain claims processing within agreed timescales.
Claims Auditing
Conduct auditing of dealers to a programme agreed with each client. Conduct internal audits of claims processed by technicians on a monthly basis.
Claims Administration
Ensure that department staff and dealers are adhering to agreed procedures and self-authority limits. Consult with dealers, account managers and warranty field managers concerning incorrect AUC and extended warranty claims submission errors and disputes. Review self-authority limits on a six monthly basis and formally advise dealers, account managers of any changes.
Correspondence
Reply to customers and dealer correspondence within agreed timescales and in a manner to fully address all concerns
Scheme Management
Monitor scheme performance and identify opportunities on a technical level to minimise costs. Review most common failures for contribution discussions with the head of warranty claims, client and underwriters.
Client Liaison
Attend regular review meetings with clients warranty managers. Organise and host dealer presentation/training days with the warranty field managers/client warranty managers.
TECHNICAL SUPPORT&WARRANTY MANAGER
ALTRUCK COMPANY VOLVO ALGERIA - ALGERIA
Décembre 2002 à Juin 2015
Performance Management
Monitor and record productivity statistics to ensure that the team and individual performance standards are achieved.
Claims Assessments
First line arbitration of warranty claim disputes between the department and dealers or customers. Approve and process claims that are over predetermined approval limits. Assist the team, as appropriate, to maintain claims processing within agreed timescales.
Claims Auditing
Conduct auditing of dealers to a programme agreed with each client. Conduct internal audits of claims processed by technicians on a monthly basis.
Claims Administration
Ensure that department staff and dealers are adhering to agreed procedures and self-authority limits. Consult with dealers, account managers and warranty field managers concerning incorrect AUC and extended warranty claims submission errors and disputes. Review self-authority limits on a six monthly basis and formally advise dealers, account managers of any changes.
Correspondence
Reply to customers and dealer correspondence within agreed timescales and in a manner to fully address all concerns
Scheme Management
Monitor scheme performance and identify opportunities on a technical level to minimise costs. Review most common failures for contribution discussions with the head of warranty claims, client and underwriters.
Client Liaison
Attend regular review meetings with clients warranty managers. Organise and host dealer presentation/training days with the warranty field managers/client warranty managers.
CHEMICAL ENGINEERING