Soud Suleiman

Consultant on Projects undertaken and provide L3 support.

Key Responsibilities
● Assigned at ETISALAT UAE in Device Development team under Devices and Smart Home Solution Section in servicing for Residential CPEs.
● As part of CPE Development Team ensured, that our CPE’s are ready for deployment and support Zero touch configuration, once device has been programmed to communicate to ACS server by utilizing TR-069 Prptpcp; and can self-provisioned .Handled and tested the device development for the Residential CPEs. Prepared & float tenders for the targeted devices in agreement with the project stake holders making sure all the requirements for the services to be addressed.
● Evaluation, clarification, negotiations and reviewing proposals submitted by the vendors & shortlisting of the qualified.
● Ensured all shortlisted products as proposed, demonstrates POC successfully
● Technical translation of business requirements from marketing for feasibility check & implementation.
● Search for appropriate device options that can meet the service requirements raised by the product development, marketing or another engineering team for any new service plan or enhancement of any existing service.
Highlights :
• Successfully Saved 40% on Wireless Aps that can support Easy roaming and are Enterprise ready.
• Successfully assisted in various initiatives for end users

Protocol & Configuration: TR0-69 Broadband /OSPF/ EIGRP/ RIP/ BGP/ IS-IS/ VTP/ STP / RSTP/ VLAN/ Private VLAN/ HSRP/ Vround RRP/ NAT/ Ether-channel/ ACL/ IPv4 / IPv6/ WLC/ Firewall/ Cisco Routers/ FirePro Routers/ Wireless AP/ L2 and L3 Switches/ ADSL Routers/ Fiber and Microwave/

Key Responsibilities
● Installed intuitive product features such as cloud based HR system and Collaboration tools.
● Translated technical specifications into detailed product requirements.
● Reviewed logs for all networking devices for unresolved abnormalities.
● Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers, and firewalls.
● Documented all server and network abnormalities vents in detail.
● Upgraded and expanded network systems and components.
Highlights
• Installed and handed over Network of 5 servers and 100 workstaions


Servers & Security: Servers 2008 / 2012 Installation/ Configuration & Troubleshooting/ Software Installation and Troubleshooting/ Azure Server/ RAID/ LAN & Data Security/ Avast/ AVG/ Trend Micro/ Net Protector/ Norton and Quick Heal Antivirus Configuring and Maintain/ CPanel/ Group Policy/ Outlook/ and /BlackBerry Client/
Applications: Windows 7/ 8/ 10/ Ubuntu/ Mac OS/ Video Conferencing System/ User’s call management/ Remote Support/ Software License and Updates Management/ Wireshark/ Syslog/ Spiceworks
Archiving /Lan/Wan /Lan Backups/ Wiring System /Installation App/ Storage Area Network/
Networking Database /Oracle /

● Assigned for Preopening of hotel.
● Upgraded entire Hotel Wireless technology including Hardware and Software.
● Migrated Micros 9700 to the new Hilton Standard of Micros Symphony V 2.0 including complete Hardware refresh.
● Supported in the Refresh of PMS Server - OnQ Server .
● Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
● Diagnosed and troubleshoot UNIX and Windows processes, any glitches observed get solved as per agreed methods.
● Coordinated with systems partners to finalize designs and confirm requirements.
● Managed firewall, network monitoring, and server monitoring both on- and off-site.

● Monitored company-wide trouble ticket queues.
● Implemented and maintained firewalls, series switches and security appliances.
● software to improve performance and usability.
● Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and
● encryption.

2007/11/1 - 2008/6/1 - DUBAI PROPERTIES CUSTOMER RELATIONS EXECUTIVE
• RESOLVING CLIENTS QUERIES, REQUESTS AND PROBLEMS OVER THE PHONE, FACE TO FACE, EMAIL.

2007/7/1 - 2007/11/1 JABAL KILIMANJARO (PART-TIME)
• Working as Systems Administrator and troubleshooting vehicle measurements software

2004/12/1 - 2006/10/31 CHINA TIMES CC
Technical Liaison
• Work as a Technical Liaison for China Times CC on Linux and Oracle database, configuring VoIP switches, routers, & equipment

2003/12/1 - 2004/3/1 ZANTEL TELECOMMUNICATIONS
Assistant Marketing Manager
• SWOT Analysis based on operating and necessity of upgrading new prepaid software.
• Probe new systems for features and design packages according to features and supply the demand as required.