Soufiane Rabhi

Customer Satisfaction (Guest Feedback, Social Media
Review). Financial Performance (Up selling, Room Revenue,
Operation Auditing). Showing Initiative, Problem Solving,
Staff Training, Team leading.
Manages and motivates the Front Office team in order to provide a high
standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly
manner. Develops high quality relationships with guests throughout
their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team
members and provides a fast solution.
Oversee and supervises guest arrivals and departures with the front office executive and
duty managers. Provide high level of customer service and maintain a high profile in the
day-to-day front office operations.
Supervisesthe management of debtors, group and individual guest invoicing and cash
operations. Monitor all executive floor executives to ensure maximum guest
satisfaction through personal recognition and prompt cordial attention from arrival
through departure.
Review arrival list for all arrivals and VIP check room allocations, amenities,
and special requests. Prepare monthly and daily revenue report and circulate to all
HOD's.
Prepare Room revenue and occupancy forecast act on rate
strategies. Integrates and trains employees, providing support

As a Duty manager monitors the Front
Office employees to make sure all
guests receive prompt and
personal recognition. I am taking
care of the front desk operation
including guest registration, room
assignment and check-out
procedures, budgeting and
forecasting the room division.

In charge of Club lounge and Room Service.
•Pre-opening Team.
•Fully in Charge of Club lounge and Room service leading a team of 14 Colleagues.

In charge of Banquets, All Day Dining.
•Fully in Charge of All Day Dining Leading a team of 16 Colleagues.

In charge of a shift in All Day Dining.
•Fully in charge of Restaurant Al Ain.(Mediterranean Cuisine).

Fully in charge of All day Dining Leading a team of 6 Colleagues.

Supervise a team of 8 Colleague
•In charge of outlet.(French Cuisine).

In Charge of a shift In All Day Dining Restaurant.