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Souhila Bakouri , IT Support /IT Office

Souhila Bakouri

IT Support /IT Office·SARL BENTRACOM BENNACEUR,

Qatar

Master's degree, administration and security network

Work experience

Total years of experience: 6 years, 5 months

IT Support /IT Office

March 2021 - December 2025

SARL BENTRACOM BENNACEUR,

Bejaia, Algeria

March 2021 - December 2025

• Helpdesk &Provided Level 1 & Level 2 technical support to end
users
• Maintained IT infrastructure and ensured system availability
• Managed Active Directory (user accounts, permissions, access
control)
• Administered ERP system access rights and user roles
• Delivered user training on ERP systems based on department
needs and access levels
• Configured and managed user permissions according to
business requirements and security policies
• Maintained IT asset inventory (hardware tracking, stock
management, asset allocation)
• Remote Support (Remote Desktop, TeamViewer, AnyDesk)
• Diagnosed and resolved hardware, software, and network
issues
Company industry:
Retail & Wholesale
Job role:
Support Services

IT Support Technician

July 2019 - January 2021

EURL BEINX,

Bejaia, Algeria

July 2019 - January 2021

• Provided technical support and maintained IT equipment and
systems
• Installed, configured, and supported ERP software
• Diagnosed and resolved hardware, software, and network
issues
• Assisted users with IT related problems and system usage
• Ensured system performance and reliability
Company industry:
Installation & Technical Services
Job role:
Information Technology

Education

Abderahmane Mira University

June 2018

June 2018

Master's degree, administration and security network

Algeria

Abderahmane Mira University

June 2016

June 2016

Bachelor's degree, Computer Science

Algeria

Skills

DNS administration
Expert
DNS administration
Expert
ERP
Expert
ERP
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Windows Server
Expert
Windows Server
Expert
Active Directory
Expert
Active Directory
Expert
Desktop Hardware
Expert
Desktop Hardware
Expert
ACCESS CONTROLS
Intermediate
ACCESS CONTROLS
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
GROUP POLICY
Intermediate
GROUP POLICY
Intermediate
LINUX
Intermediate
LINUX
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MATHEMATICS
Intermediate
MATHEMATICS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

Arabic

Native Speaker

French

Native Speaker

English

Intermediate