Soukaina Katir

B7 Implemented project work plans with talent acquisition director, Recruitment and Staffing to maximize
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efficiencies, provided guidance to recruitment team as needed for core recruitment, hiring, and training
processes.
B7 Weekly communication with recruiters via email for posting top positions on our companys careers page
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as well as job boards like Rekrute and Moncallcenter...
B7 Scheduling in-person interviews with hiring managers using Outlook Calendars.
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B7 Conducting interviews with candidates either in person, over the phone or through Teams.
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B7 Submit check requests to Accounts Payable for processing, as well as maintain contact with staffing firms
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to process invoices.
B7 Participated in the tracking and hiring process of candidates.
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B7 Assisted in the full hiring process of daily hiring events including check-in, interviewing and language
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testing.
B7 Assisted the recruiting team to closely identify the best strategies regarding sourcing, marketing, and the
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most effective ways to attract the best talent through social media, networking, job postings, and
grassroots marketing.

B7 Gained valuable marketing experience conducting research, creating client presentations, brainstorming
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new ideas with co-workers and assisting with administrative tasks.
B7 Created and maintained communication with customers to develop relationships and support their
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concerns.
B7 Boosted sales performance and developed business segment by providing innovative ideas for business
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development.
B7 Assisted the marketing manager with marketing campaigns.
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B7 Performed research into the marketing to examine company and competitor product lines and pricing.
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B7 Assists in the preparation of materials and documents for public information and marketing projects.
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B7 Conducts research and compiles information as required for projects related to public information,
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marketing, filming and special events.
B7 Assists in the preparation of materials and documents for public information and marketing projects.
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B7 Provided support to resolve customer issues in a timely and effective matter via inbound chat,
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Maintained above 96% CSAT.
B7 Analyzed statistical data and drew conclusions from it; identified various discrepancies based on the
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analysis.
B7 Maintained up-to-date customer records in CRM while interacting with customers across emails and
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phone calls.
B7 Identifying, escalating priority issues and reporting to the high-level management.
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B7 Monitor social media posts for opportunities to fulfill customer needs and questions (general community
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management).
B7 Build a creative and engaging social media calendar.
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B7 Scheduling content across social channels, tracking campaign performance, and providing weekly/
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monthly campaign reports.
B7 Create text posts, assist with photography research, create graphics, assist with social media
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engagement during live events, etc.
B7 Develop content as needed based on marketing briefs and optimize for best performance on each social
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channel.
B7 Build relationships and drive customer satisfaction and loyalty by delivering excellent customer
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connections

B7 Provide and maintain a high customer service level and professionalism through the course of the
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telephone and/or email contact.
B7 Promptly handled an average of 40 customer inquiries and complaints per day with a 97% customer
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satisfaction rate.
B7 Handling customer complaints by providing appropriate solutions and alternatives, and then following
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up to ensure resolution
B7 Maintained up-to-date customer records in TED while interacting with customers across emails and
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phone calls.
B7 Identifying, escalating priority issues and reporting to the high-level managements)
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