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Total years of experience: 2 years, 1 months
January 2022 - January 2024
CALL CENTER
Agadir, Morocco
January 2022 - January 2024
July 2025
July 2025
Bachelor's degree, Studies
Morocco
April 2025
April 2025
Bachelor's degree, Applied Linguistics
Morocco
December 2019
December 2019
High school or equivalent, ENGLISH STUDIES
Morocco
CONFLICT RESOLUTION
COMMUNICATIONS
CRITICAL THINKING
CUSTOMER RETENTION
CUSTOMER SERVICE
LEADERSHIP
ORGANIZATIONAL SKILLS
RAPPORT BUILDING
SALES
TEAM LEADERSHIP
Native Speaker
Expert
Intermediate
In my personal time, I actively pursue language learning as a discipline. I have achieved C1 proficiency in English and HSK 4 in Mandarin Chinese, demonstrating a sustained commitment to cross-cultural communication. I engage with authentic materials — podcasts, literature, and structured study — to continuously expand my linguistic range beyond formal certification.
