Soultane Moussa seid

risk indicators, validate triggers, and escalate confirmed fraud cases per QCB guidelines and internal escalation
procedures.

• Identified potential fraud and AML red flags during customer interactions and escalated concerns to oversight teams in line policy.

• Supported customers across savings, current, fixed-deposit accounts, and debit/credit card services; advised on
mobile/internet banking and resolved complaints through cross-departmental coordination.
• Maintained strict KYC documentation standards and flagged incomplete or suspicious customer information to Compliance
and Operations teams.