receptionist admin assistant
estilaza
مجموع سنوات الخبرة :7 years, 3 أشهر
• Greeting patients and visitor's in a friendly and courteous manner .
• Schedule, reschedule, and confirm client appointment accurately.
• Answering phone calls and assisting clients with inquiries.
• Handle client records and maintain confidentiality.
• Checking in/out patients and updating patients records as necessary.
• Booking the client, follow up with the no show client.
• Ensure the timely reminders are being sent to the client for the upcoming appointment.
• Coordinating patients flow and ensuring timely check-ins and check-outs.
• Assistant with the preparation and organization of the client paperwork and form.
• Handling billing and payment transaction accurately and securely.
• Communicating effectively with nurses and doctors and assisting clients with their needs.
• Performing general administrative tasks such as filling, emailing, and data entry.
• Prepare the required daily and monthly report.
• Collaborate with colleges to address any client concerns or issues promptly.
• Handling all the WhatsApp inquiries on daily basis and report back to the marketing manager.
• Coordinated work plans to achieve project outcomes and results.
• Conducted field visits during all stages of the project to ensure good quality is maintained, resulting in a 95% satisfaction rate from the beneficiaries.
• Maintained strong working relations with internal and external clients and on-field stakeholders from diverse backgrounds and culture
• Documented and followed up on important actions and decisions, resolving any issues or conflicts in a timely and effective manner.
• Followed up on the logistical supplies for vocational training and distribution operations, ensuring the availability and quality of the materials and equipment.
• Follow up work of the stuff to ensure the correct implementation of the activities
• Supervised distribution operations in the field, reaching 500 beneficiaries and delivering 1000 kits of essential item
• Supported the MEAL follow-up plan as defined by the MEAL sector, collecting and analyzing data and feedback from the field and reporting on the project outcomes and indicators.
• Prepared employees and volunteers' allowances, ensuring timely and accurate payments and compliance with the organization's policies and procedures.
• Welcomed and directed guests to the appropriate services or personnel with proper procedures.
• Organized and scheduled over 50 meetings, appointments, and interviews per month.
• Answered incoming calls, transferred calls to concerned staff, and provided general information.
• Kept a safe and clean reception area by complying with procedures, rules, and regulations.
• Monitored the entry and exit of the visitors to the center and enforced security policies.
• Typed, photocopied, scanned, filed, and distributed documents as needed.
• Managed office supplies such as stationery and equipment and ordered new supplies when needed.
• Collected and documented the assessment forms, reports, client list, and feedback as specified in the complaint procedure.
• Compiled accurate information according to priorities to prepare source data for computer.
• Prepared daily and weekly reports, invoices, and quotations for the line manager.
• Organized and scheduled appointments and meetings for senior managers and teams.
• Maintained contact lists of over 100 clients and stakeholders.
• Produced and distributed correspondence memos, letters, faxes, and forms.
• Assisted in the preparation of regularly scheduled reports and presentations.
• Developed and maintained a filing system for electronic and paper documents.
• Ordered office supplies and managed inventory.
• Booked travel arrangements and accommodations for staff and visitors.
• Submitted and reconciled expense reports and invoices.
• Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.
• Greeted visitors and delivered exceptional customer service assistance.
• Answered and directed phone calls, took messages, and responded to emails.
• Produced and distributed over 100 correspondence memos, letters, faxes, and forms per week.
• Assisted in the preparation of regularly scheduled reports and presentations.
• Developed and maintained a filing system for documents and records.
• Acted as the point of contact for internal and external clients.
• Managed appointments: Scheduled and maintained appointments for clients using electronic calendars or appointment books.