soumik pal

Network engineer, then Customer Care Executive-Technical في SPG SOLUTIONS

• الهند - كولكاتا
• أشغل هذه الوظيفة منذ يونيو 2009

IT Consultancy Firm - SPG SOLUTIONS, Howrah, W.B
IT SUPPORT ENGINEER June 2009 - Present
2013-2014 :
• Promoted in CRM and continue.
• Proven ability to handle SME clients.
• Responsible to target sale and Group sale.
• Maintain the Unity of a group.

2012-2013 :
• Highly responsible for internet marketting
• Responsible of Network support Engineer
• Trained the junior technicians.
• Responible for generate the new Clients.
• Role of team leader.

2011-2012 :
• Provide online support / Chat for generate query.
• Convert Lead to Sale.
• Experienced Wire and wireless communication.
• Network Support Engineer.(design, installation, maintenance)
• Support over telephone and by email to the network administrator.
• Experienced in Router / switch, DNS, Administration

2010-2011 :
• Responsible for desktop support engineer
• Provide on call support to the end user’s desk.
• Maintain four call per day minimum.
• Involved part of a networking project.
• Joined tem leader.

2009-2010 :
• Responsible for desktop support engineer.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop operating systems.
2008-2009 :
• Joined as a junior engineer at SPG SOLUTIONS
• Configuration and testing of any new hardware and software.
• Installing and operating Windows operating systems