IT Desktop Support Engineer
Community College of Qatar
Total years of experience :8 years, 7 Months
• Managed and gave technical support for the tools used by students in the college.
• Tools are Banner (Student Information System) and Blackboard (Learning Management System).
• Configured & managed Office 365.
• Tested new software’s compatibility.
• Preparation of Technical Documentations and standard operating procedures.
• Provided technical support for Printer issues and Scanner issues.
• Mapping and installing Network and local printer to user systems.
• Windows 10 and Windows 7 installation and technical support.
• Systems and Laptop testing and repairing and contacting with vendors for solution and replacements.
• Maintaining the IT Store inventory.
• Maintaining asset management and making reports regarding the same.
• Card printing for students and faculties.
• Provided technical support for LAN, WAN, and Cisco any connect issues.
• Provided technical support for smartboards (Promethean).
• Support for Skype, Microsoft Teams, Zoom.
• Support Android, iPhone, Mac for outlook configuration.
• Coordinated with Tally team and solving technical issues in Tally console.
• Hands on knowledge in Norton Ghost and Acronis imaging software.
• Provided technical support for ERP systems.
• SAP installation and configuration.
Hands-on experience in undertaking social media promotion through Facebook, Twitter, and Instagram.
Worked as a media specialist for Pravasi Bharathi 810 AM.
• Formulate proposals.
• Issue LPO for the clients and follow up payments due.
• Track work with records by preparing and scheduling campaigns, follow campaigns and annual contracts.
• Maintain work records with proper documentations.
• Make sure follow up mails are sent to clients with regards to the campaigns.
• Cold calling and telephone sales on potential clients and make appointments to discuss our strategies.
• Event coordinator.
I have 4 plus years of work experience in EY which is one among big 4 auditing firm. I have a proven track record in quickly learning systems, policies, processes, effective execution within those parameters, service management tools such as Remedy, Service Now, managing documentation in dynamic, reporting monthly team analysis, goal oriented work environments with turnaround time. I have experience in customer handling support. I have experience in machine build task, resolving technical related issues including Microsoft office, Microsoft Outlook, IBM Lotus Notes, Symantec Products. Resolving Network related issues such as LAN WAN connectivity issues. Also worked in VoIP call generation tool. I have also trained peers in the team about the team process and organization procedures. I have thrived in this organization because of my teamwork abilities, integrity, discipline, hard work, multi-tasking abilities & a sense of humor. Achieved Extra Miler Award - Highest Performing Team. I have also participation certificate in Lean Six Sigma Yellow Belt Training. I am willing to work as in administration role as well.
Completed B tech in Computer science , done CCNA which is expired in 2013 , Done MCSE