سراف CHOUDHURY

• Meeting Business Clients in and around UAE, day in - day out.
• Cold Calling in the Industrial Areas, Commercial places and Free Zone Areas in UAE.
• Meeting the Owners, Partners, CEOs, Signatories and the Decision makers of all Corporates with prior appointments.
• Understanding the Business Model, Customer and Supplier transactions, Banking facilities of the companies.
• Making reports on a daily basis and sharing it with the Line Manager.
• Achieved Targets and Goals for the various banking products on a Monthly basis.

DELL International Services, Bangalore, India (May 2006 - April 2013):
Designation: Sales account Manager/Client Technical Support Senior Associate

Job Role: Out of Warranty (OWR) Team, EMEA Global Support & Deployment (GSD) - Large Enterprise & Public.

• Handled Dell Large Enterprise Accounts as Key Account Manager for Dell India.
• Accountable for all possible Up-sale Opportunities in the Accounts.
• Responsible for Revenue Target of 1 Million Dollars through various Upsale Opportunities in the Accounts.
• Worked closely with the Pre-Sales and Product Managers, to close the deals.
• Spearheaded the EMEA GSD OWR Team and develop strategies to increase the Sales Volume.
• Increased sales by developing and implementing direct - to consumer promotional opportunities.

Additional Resposibilities:
• Supported Hardware & Software, Solutions & Services for Severs, Workstations, Desktops and Notebooks.
• Negotiated fulfillment with the Stock Keeping Unit Operations (SKU OPS) Team for vendor pricing of various services and managed vendor delivery.
• Working Hand - in - Hand with the Technical Support Dept. for scheduling Service Calls.
• Up - skilled myself with Microsoft, Comptia and Dell Certifications.
• Received STAR OF THE QUARTER Performer several times.
• Received many accolades for best performance in TOTAL SOLUTIONS and OOW.
• Trained new hires in the Team on Policies n Procedures & Sales and Marketing Techniques.

Hinduja Technology and Machine Tools - HTMT, Bangalore, India (August 2005 - May 2006)
Designation: Customer Service Repair - US

Job Role: • Technical Support for the Technicians of AOL, AT&T, EarthLink, Bell South, Pacific Bell, Sprint, Qwest etc.
• Handled the Dispatch Operations, which involved scheduling Onsite Technicians for clients.

Wipro Spectramind, Kolkata, West Bengal, India (October 2004 - August 2005)
Designation: Technical Support Associate

Job Role: Provide Technical Support for Dell US Customer Technical Support Team for Desktops & Notebooks.

Sharpmind, Balasore & Baripada, Orissa, India (2001 - 2004)
Designation: Marketing Officer

Job Role:
Orchestrated a drive to build strategy and implement plan for various Vocational Training and Education. Defined and positioned the brand "SHARPMIND" and its products. Oversaw the tactical implementation of Customer Relationship Marketing programs resulting in a more targeted marketing approach and increase in the consumer base.

• Conducted needs assessment, charted inefficiencies and provided recommendations on key Indian marketing trends.
• Developed policies and guidelines to ensure a consistent approach for branding our courses and established negotiations throughout the state of Orissa, India.

Visual Infosys, Balasore, Orissa, India (1999 - 2001)
Designation: Officer - In - Charge (Sales & Marketing)

Job Role:
Created and executed strategic marketing efforts to introduce the importance of Audio - Visual Training. Led brand development, designed marketing programs, created training / sales kits, developed communications for all audiences and conducted market research to support the business.

• Drove campaign from inception to completion, including developing a detailed business case, financial forecasts, staff projections and Return on Investments (ROI) analysis on marketing activities. Company achieved a significant 74% increase in services post campaign.
• Co-developed both national regional trade show strategy and execution plan for Visual Infosys
• Develop, manage and implement key marketing elements including advertising, media, promotions, public relations and direct marketing to support vertical's strategic objectives.

TNS Mode Market Research, Kolkata, West Bengal, India (1997 - 1999): Designation: Market Surveyor

Job Role:
* Conducted and Participated in Market Survey for several MNCs and Indian Companies.
* Prepared Reports for Analysis of the Surveys conducted
* In - charge of a group of Surveyors for proper conduction of surveys and also participated in several awarded Surveys conducted in Kolkata.

Direct Marketing Services, Kolkata, West Bengal, India (1996 - 1997): Designation: Marketing Executive

Job Role:
* Marketing & Selling of several products & concepts (Door - To - Door)
* Conducted promotional activities for different products and concepts
* Supervising a team for promotional activities of several products in different parts of West Bengal
* Conducted same activities in different offices and corporate also.
* Achieved Targets as well as Prizes for best performance many times


Technical Certifications:
* Completed Honours Diploma in Systems Management from NIIT Kolkata, India.
* Microsoft Certified Technology Specialist (MCTS)
* Comp TIA Server+ Certified
* Dell Certified Systems Engineer (DCSE), for Servers, Networking, Desktops, Notebooks, Printers, Operating System, Customer Handling Skills, Policies & Procedures.