Travel Consultant
BCD Travel Pvt Ltd
مجموع سنوات الخبرة :5 years, 1 أشهر
Managed Corporate bookings using travel software such as sabre and Amadeus in the corporate department. Handled air price assurance, including tasks like modifying class of service, seat assigning, cancellation of passanger travel, issuing new tickets based on fare rules, handling refund, future exchange and voiding tickets due to change in travel for the corporate passanger. Handled hotel bookings and rebooking of current room at lower fare. Finding fraud booking and escalating it to higher authority. Communicating flight timing changes or reschedules to passenger's. Trained batches for the team digital services. Assigned as a mentor to handle the team. Received the star of the quarter award in 2022 .
Utilized GDS (Sabre and Amadeus) to search and conform travel reservations, optimizing travel arrangements for clients.
Managed travel requests for clients regionally (US) and globally, providing support on after office hours and weekends as required.
Maintained a high level of productivity and dedication to customer satisfaction, consistently exceeding service level goals.
Collaborated effectively with team members and worked well in a self-directed environment, demonstrating flexibility in operating hours.
Leveraged solid working knowledge of travel industry policies, procedure and processes to deliver high-quality service.
Received Star of the quarter award in 2019.
62% aggregate in M com