senior support engineer
HCLTECH
Total des années d'expérience :2 years, 2 Mois
Proficiency in server monitoring and error troubleshooting using tools like Kibana, App Dynamics, etc. Ability to prepare reports using tools like Confluence and PL-SQL, showcasing analytical and reporting skills. Efficiently managing user accounts and permissions while following security protocols. Strong collaboration skills, working with DBAs and onshore teams to investigate and resolve failures promptly.