Sr. Technical Engineer
Hemmersbach
Total years of experience :10 years, 4 Months
Site Support Site Host.
Follow up onboarding and offboarding procedures.
Responsible on HSSE issues, stock room inventory.
Placing IT requests in tool on behalf of user.
Updating and closing the IT tickets.
Troubleshooting laptops and desktops as well.
Forwarding all reports to management.
Raising the PO’s for procuring IT assets as per requirement
Performing routine audits of asserts and take care of onboarding and off boarding asserts.
Answering technical queries and dealing with users.
Responsibility for documenting the configuration of the system.
Ensuring that the network infrastructure is up and running.
Fixing issue with Device manager, startup errors, IE, Bit locker encryption
Resolving the Smart Card issues.
Responsibility for troubleshooting any hardware related issues on HP devices and log tickets in case of hardware failure and follow-up the tickets until close the tickets.
Handling JML tickets, CAR tickets, IMAC tickets, Received goods tickets, and Disk wipe tickets.
I have experienced on Troubleshooting and resolving issues in HP ELITEBOOK 8460P, 8470P, 740 G1, 745 G3, 840 G1, and HP PROBOOK 645 G1 and HP ELITEBOOK FOLIO 9470M, 1040 G1, and HP Z-BOOK 15, 16, 17 models like:
•Troubleshooting and resolving motherboard issues.
•Troubleshooting and resolving Display issues.
•Troubleshooting and resolving Smart Card Reader issues.
•Troubleshooting and resolving webcam, speaker issues.
•Troubleshooting and resolving wifi issues in laptops.
•Troubleshooting and resolving HDD and SSD issues.
•Troubleshooting and resolving Keypad and mouse pad issues.
•Troubleshooting and resolving of powering on issues.
•Installing Electronic labels, DMI tools and Brand. Resolving TPM issues
Analyzing system logs and identifying potential issues with computer systems.
Performing outlook backups for end user profile and restore.
Performing reimage to newly allocated machine to end user.
Updating drivers, Bios, Firmware in system.
Applying operating system updates, patches, and configuration changes.
Installing and configuring new hardware and software.
Troubleshooting BSOD and other system related error any problems.
Trouble shooting on floor LAN and printer, Analog and soft phones, plotter related issues.
Performing push email configuration in mobile devices as per the shell standards
Resolving the Smart Card issues
State Level Police Department.
Monitoring windows based local servers.
Installing and maintain Routers and Switches.
Maintenance, Troubleshooting and resolving issues of Desktop workstations.
Imparting training to Police academic officers on UBUNTU operating system and CCTNS Application.