Customer Care Specialist
Sitel
Total des années d'expérience :9 years, 5 Mois
During the time spent at the position of Call Center Agent in Reliant Card Processing, I was in charge for providing customers with the information related to merchant services that the company I was working was offering. This was specifically related to offering merchant services (payment processing solutions for nearly every sector of the business world, Education for merchants about Credit Card Processing and their options, PCI Compliance Program etc.). This position included handling both inbound and outbond calls.