Office Manager
Alshamel Travel
Total des années d'expérience :23 years, 10 Mois
oTo improve customer satisfaction and evaluate the quality of a call, by monitoring and providing feedback on reservations done by Call center Agents.
oAssisting with Group reservations and ticketing.
oAssisting the Pre-flight check department at crucial stages.
oReservation and ticketing for all contractual and official staff travel.
oArranging hotel reservations for all official travel in and out of Kuwait.
oResponsible for the rebate requests for other airlines, DGCA, etc
oMaintaining data as per HR staff travel policy.
oAssisting Travel agencies with their queries about Wataniya bookings.
oPreparing flight analysis for upcoming months, which in turn provides data to the yield management team.