Customer Service Coordinator
JK Group of companies
مجموع سنوات الخبرة :8 years, 1 أشهر
Responded promptly and answered/resolved customer inquiries and
complaints.
⦁ Investigated and resolved service issues and/or product problems.
⦁ Managed customers’ database accounts, performed customer verification and
processed applications, orders and requests.
⦁ Worked with administration: forwarded requests and unresolved issues to the
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designated resource by communicating and coordinating with internal
departments.
⦁ Kept records of customer interactions and actions taken, including -
transactions, comments, inquiries and complaints.
⦁ Supplied customers with written responses and information and followed up
on customer communications.
Act as main point of customer contact
• Manage liaison with suppliers and origin stations
• Provide shipment information to customers
• Liaison with different departments within the company to facilitate shipments
• Assist in tracking shipments and providing alternative information
• Provide transportation information and manage billing information
• Manage quality control by ensuring that all shipped orders are in working condition
Acting as one point contact for all administrative matters like Time keeping and
attendance, guest house management, maintenance, upkeep and repairs of
company’s assets, Telephone lines, mobile phones, logistics and courier services,
procurement, storage and issue of stationery and compensation of employees
⦁ Maintain a flawless communication with the employees; ensure timely resolution
of employee grievances and harmonious working environment at all levels.
⦁ Accountable for managing ticketing for national and International travel entailing
sending the application to relevant Embassy, appointments, arranging meetings
and preparing minutes of the meetings
⦁ Manage monthly payroll statement preparation for employees of Head - Office as
well as site Office.
⦁ Entrusted with the task of maintaining data base of all employees, and
preparation of various Forms.
⦁ Manage the commercial accounts such as verification of attendance from muster
rolls and leaves records and attendance regularization
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⦁ Making effective contributions in recruitment, induction and deployment of staff
members and regularly monitoring their performance levels to ensure highest
efficiency levels.
⦁ Spredheaded efforts across handling & managing overall internal administrative
matters of the management, ensuring proper implementation of administrative
policies and coordinating necessary support to the Management.
⦁ Preparing MIS reports
Recruitment activitie such as:
⦁ Giving the preview about the company and the interview process to the
candidates
⦁ Providing Appointment letter, Project Agreement, Deputation letter
⦁ Employee On-Boarding
⦁ Responsible for all joining formalities of the new employees.
⦁ Opening their Bank Account
⦁ Personal file maintenance
⦁ Generate Reports.
⦁ Resignations
⦁ Recruitments
⦁ Employee Database
⦁ Increment Details
⦁ Following up with clients for contact extension for employee
⦁ Time Sheet process: Sending Timesheet to employees and making them
understand the process
⦁ Interacting with all employees on getting the Time Sheets for every month.
Checking all Time sheets for all the relevant data (Project Codes).
⦁ Interacting with Clients for Purchase Orders, Mail extensions so that the
invoices are valid and can be processed.
⦁ Take care of Leave management
⦁ Issuing Relieving letter, Salary certificate, and Address proof letters
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⦁ Coordinating performance appraisal and Campus placements etc
⦁ Getting Feedback about employees from clients.
⦁ Administrative activities.