Head of Operations Manpower Outsourcing
Workforce Saudia (Initial Saudi Group) Istadam Company
Total des années d'expérience :20 years, 7 Mois
Started with Workforce Saudia as Account manager, later was promoted to be Regional
Operations Manager and Head of operations- Commercial
Managing 600+ Professional & Technical consultants with Annual billing of more than
80Million SAR directly and handling a team of 6 to manage 1500+ resource of Blue
collar division indirectly.
Managing 40+ Multinational clients in Saudi Arabia.
Spearhead in bagging 40 Million SAR worth manpower outsourcing contracts.
360° role and heavily involved with everything from client facing sales, recruitment,
account management, invoicing, negotiations (client and consultants), pricing, bid work,
visa processing etc.
Experience and knowledge about Visa, Saudi labor law policies and procedures.
Negotiate pay rates and salaries with the candidates & clients, Sourcing, Interviews,
Reference Checks, Offers Terms of Appointment, Negotiations on compensation
Responsible for the visa, onboarding and resident permit process for the resources
within the agreed SLAs with the client.
Responsible for Revenue Generating, Account Management and Resource Management
Submitting Bids, contract negotiation with technical and professional clients.
November 2010 to till date
Fircroft Saudi Arabia( Rygon corp), Riyadh Saudi Arabia
Account Manager- Recruitment
Contractor and Permanent Hiring Visa/ pay roll services
• Experience in recruiting for both Permanent and contracting roles.
• Handling 50+ consultants with monthly billing of more than 1 million SAR.
• 360° role and heavily involved with everything from client facing sales, recruitment, account management, invoicing, negotiations (client and consultants), pricing, bid work, visa processing etc.
• Responsible for Revenue Generating, Account Management and Resource Management
• Handling end-to-end Recruitment Process.
• Responsible for getting requirements form the clients, understanding the technical and non technical aspects, finding the right resources for the requirements
• Source candidates with both traditional and non-traditional methods such as direct sourcing, creating strategic advertisements, internal database, associations, and job boards
• Negotiate pay rates and salaries with the candidates & clients, Sourcing, Interviews, Reference Checks, Offers Terms of Appointment, Negotiations on compensation
• Conducting preliminary interviews with candidates to ascertain their Competencies, skills and aspirations (position, salary, relocation aspects Etc).
• Making necessary recommendations to hiring client managers and candidates to ensure win-win closure
May 2008 to July 2010.
Saudi Networkers Services, KSA
Delivery Consultant- Recruitment
• Handling end-to-end Recruitment Process.
• Getting the Requirements from the Sales Account Managers
• Understanding the job description and job specification of a particular vacancy.
• Identifying the corporate manpower requirements.
• Responsible for head hunting of candidates.
• Reference checking.
• Source candidates with both traditional and non-traditional methods such as direct sourcing, creating strategic advertisements, internal database, associations, and job boards
• Negotiate pay rates and salaries with the candidates, Sourcing, Interviews, Reference Checks, Offers Terms of Appointment, Negotiations on compensation
• Establish and maintain strong working relationships with sales and operations personnel to ensure healthy candidate pipeline.
• Overall responsibility to deliver the best fit resources on time in accordance within the proposed SLA in response to all open requirements raised by Business Resource Managers
• Sourcing candidates by using E-Resource tools like Naukri, Monster, Job street, Free/paid job postings, free/paid resume databases, Search engines and other advanced Internet search techniques
• Validating the candidates based on their skill sets, CTC, communication skills and notice period, and choosing the right candidate for the requirement.
• Conducting preliminary interviews with candidates to ascertain their Competencies, skills and aspirations (position, salary, relocation aspects Etc).
• Making necessary recommendations to hiring manager and candidate to ensure win-win closure
Major Clients Worked With
Ericsson, Nokia Siemens, Motorola, Alcatel, Huawei, Saudi Business Machines, Saudi Hollandi Bank, Saudi Fransi, Sufinco, GIH, CMA.
March 2006 to April 2008
CNI, India
Technical Recruiter, Sales& Business development Professional
• Responsible for end-to-end recruitment cycle.
• Managing clients and partner relationships, Account Management
• Interacting with Clients to get more business. Meeting clients for technical discussions and Business development.
• Strong recruiting experience in the field of Information Technology and ITES industry.
• Recruiting candidates with functional expertise in Various Domains from Software Engineer up to Project Manager, Project Lead, Technical Lead, Business Analyst Technical Architect level and various sales positions (Junior, Mid Level to senior positions).
• Responsible for recruitment activities, employee relationship, headhunting, networking coordinating with the end clients for placing the candidates.
• Working closely with managers and clients
• Used "Best Practice" recruitment techniques to win new business and grow and improve on existing client relationships.
• Presentations, RFP Responses, Negotiation with candidates and Clients
• Prepared candidate in detail before clients interviews on expectations by giving sample job specific questions and sample personality questions specific to the hiring managers need
• Establish and maintain strong working relationships with sales and operations personnel to ensure healthy candidate pipeline.
• Conducted prescreening and 1st stage candidate interviews, responsible for marketing campaigns, advertising strategies and organizing candidate and client meetings
• End to End resource fulfillment processes i.e. Receiving, fulfilling, tracking and supporting all the resource requests for respective accounts.
• In-depth assessment of received job requirement from the recruitment manager
• Sourcing of relevant candidates through various job boards like Monster, Naukri, jobs ahead and through talent search.
• Handling recruitments through Head Hunting, References, walk-ins and Advertisements
• Responsible for maintaining data bank, identifying in-demand technologies and proactively building relations with potential candidates sourced through hunting on job portals and software companies.
• Conducting preliminary interviews with candidates to ascertain their Competencies, skills and aspirations (position, salary, relocation aspects Etc).
• Scheduling technical / Final Interviews either with the Technical Panel of the Client or With the HR team and follow up on the feedbacks
• Strong exposure in the art of Co-coordinating interviews, Headhunting, Industry Mapping, Checking References, Preparing and placing advertisements on Portal.
• The ultimate goal in these challenging situations is to provide a win-win solution
• Establishing new and maintaining existing, long-term relationships with customers.
• Conducted Induction sessions for the new employees and consultants.
Major Clients Worked With
Atlas India, Chery Tech, IBM India, Dell International, Infosys, HP India, e4e, Transworks, HCL, TCS, Sapient, Macroland,
• Providing Technical Support for UK and US Customers.
• Providing technical Support for Broad band Users, Online shopping Customers
• Up selling additional products. Placing new purchase orders and handling all kind of subscription issues.
• Responsible for resolution of customer concerns.
• Ability to resolve complex issues and win customer loyalty.
• Managed team performance of 20 members on client metrics
• Developed best selling techniques for meeting the monthly target
• Always maintained Quality with Quantitative perspective.
• Troubleshooting various products like desktops, laptops and printers of products bought online from Overstock.com.
• Ensuring maintenance of SLA levels
• Quality customer service solutions for operating an efficient business.
• Proven ability to handle large volume of sales in professional and courteous manner
• Developed lucrative business relationship with customers.
• Handling Technical concerns From Uk Telecom Customers
Major Clients Worked With
Overstock.com, British Telecom, Caudwell Communications, Tiscali UK.
Dell Process (247 customer)
Technical Support Engineer
• Providing technical support to Dell laptops and desktops
• Resolving software and hardware issues
• Up selling additional products. Placing new purchase orders
• Ability to resolve complex issues and win customer loyalty.
• Quality customer service solutions for operating an efficient business.
• Provide problem resolution of PC connectivity issues over the Telephone
• Ensuring maintenance of SLA levels
• Handling Global customers and initiate the right response to them, positively and professionally
• Responsible for resolution of customer concerns.
• Troubleshooting within the Dell's policies and framework, ensure best Customer experience
• Also up sell products to consumers to upgrade computer or peripherals
Horizon Technologies, India
IT Sales & Service Engineer
• Handled sales and service of Computers and Printers
• Customer complaint resolution
• Upgrading new hardware equipments
• Installation of Software and other computer peripherals
• Maintaining the quality standards of the issues escalated by the Users
• Preparing techno-commercial documents, tenders, Quotations, reports, and supporting literature assisting in customer support operations
• Offering after-sales support services.
• Recording and maintaining Sales data, Service data and client contact data
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