Senior Technology Specialist
EY India GBS PVT LTD
Total years of experience :12 years, 3 Months
Duration : November - 2016 to Present Technologies Used: Microsoft Power Bi, MS Power Automate, Ui Path, Service Now, MS Office, Adobe Photoshop and Networking Provide senior leadership with actionable data insights to plan and invest in high-growth areas. Prepare dashboards and reports that communicate critical business indicators. Curate reports that provide a holistic view of business pipeline and revenue. Aggregate insightful data by sourcing the required information from internal and external sources. Manage content for client databases, websites and SharePoint site. Identify existing processes for refinement using digital platforms, automation tools and analytics. Design database architecture required for dashboards Possess in-depth knowledge about Power BI and its functionalities Create automated scripts to operate daily routines. Expertise in Microsoft Power Automate and UiPath to create automation. Monitor automated scripts in a timely manner to ensure the seamless execution. Translate business needs to technical specifications Design, build, and deploy BI solutions (e.g., reporting tools) Maintain and support data analytics platforms (e.g., MicroStrategy) Evaluate and improve existing BI systems Collaborate with teams to integrate systems Develop and execute database queries and conduct analyses Create visualizations and reports for requested projects Develop and update technical documentation Schedule regular meeting with stakeholders to ensure the reports and dashboard are properly utilized.
Closely with the Tier-3 and other business teams to get the issues fixed
for the users on priority basis.
Create and maintain users and access in Windows AD for all regions
Creation/Maintenance of User’s Email Address profile through O365
Admin tool.
Monitor Routers/Servers/Switches managed by Orion system for
Europe Region
Monitor and support Backup Schedules via Symantec Backup Exec.
Demonstrate expertise in handling the entire Application support
issues.
Demonstrate expertise in managing all Merlin Applications,
communicating with Development team and solve access and
functionality related issue.
Knowledge of Merlin access issues, QEM, Loyalty Connect, My
learning, HCM etc. Interacting with user for issue resolution /
feedback.
Responsible to lead the macro team of different assigned applications.
Responsible to be a bridge between the user/tier1/tier 2 and the
developer team.
Detecting and doing root cause analysis for the issues.
Mentoring and coaching new hires on old and new applications
Taking ownership of the application support for assigned applications.
Alignment with the core business needs like Customer satisfaction,
management of turnaround time for different applications.
Analytical and able to work under pressure.
Backup, DCO/REV file extraction process.
Understanding the Hotel Server Architecture and implementing
corrections to automate the PMS backup process.
Technologies Used: Micros, MS Office & Networking Tools
Performing backups and restoring.
Applying operating system updates, patches, and configuration changes.
Installing and configuring hardware's, LAN, WAN and other network infrastructures.
Adding, removing, or updating user account information, resetting passwords, etc.
Answering technical queries and dealing with often frustrated users.
Responsibility for security and documenting the configuration of the system.
Troubleshooting any reported problems and system performance tuning.
Ensuring that the network infrastructure and servers are up and running.
Managing and monitoring fingerprint attendance system and door access control.
Hands on experience in exchange server and Blackberry mail setup.
Maintaining IP Telephone system.
Technologies Used: MS Office, SAP and Citrix
Financial process associate for AOL US
Managing Travel and Entertainment expenses for AOL
Master Data management
Technologies Used : MS Office, EzCRM, Remedy Provide online technical support for the Norton Antivirus Customers Research for the resolution from available resources. Resolve issues with installing & updating the software etc. Take remote access of customers in USA for convenient resolution of system issues.